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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

The Top Six Risks of Employee Internet Use and How to Stop Them by St. Bernard Software

May 10, 2010 - (Free Research)
Due to the serious nature of many threats, the Internet use of even one unmonitored employee on a single unmanaged system can ravage a company’s internal network, irrevocably delete critical data, and ultimately ruin the company’s ability to conduct business. Read this white paper to learn how to protect your organization. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper: Four customers who never have to refresh their PCs again by Citrix

January 08, 2014 - (Free Research)
This whitepaper will help you learn more about four organizations that never have to refresh their PCs again, and can now ensure a fully up-to-date experience for employees on any type of endpoint – including low-cost thin clients. 
(WHITE PAPER) READ ABSTRACT |

Mobile Collaboration from IBM - Support for Fast-Moving Businesses by IBM

December 05, 2008 - (Free Research)
Mobile business solutions & services keep employees on the go and in the loop. 
(BROCHURE) READ ABSTRACT |

2014 Trends to Watch: Ovum Enterprise Mobility by CA Technologies.

May 28, 2014 - (Free Research)
This exclusive paper takes a look at the state of enterprise mobility today and examines what to look out for as businesses adapt to increasing consumerization and extend the range of tools and applications available to employees on all devices. 
(WHITE PAPER) READ ABSTRACT |

Know the Rules: Workforce Management Best Practices by Infor

February 24, 2012 - (Free Research)
Before purchasing workforce management (WFM) software it's important to know exactly what you expect it to accomplish. If you're not sure how to begin, becoming familiar with WFM best practices is a good place to start. Read this expert guide to learn some of the best strategies for getting the most out of your WFM software. 
(EGUIDE) READ ABSTRACT |

Clean Wireless: Adding security, performance, manageability and value to wireless deployments by SonicWALL

July 06, 2009 - (Free Research)
Businesses want wireless now. So what's holding it up? The answer lies in ongoing IT concerns over: Wireless Security; Wireless Performance; Wireless Manageability; and Wireless Value. Read this brochure for an overview of these four important points. 
(BROCHURE) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 01, 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 
(WHITE PAPER)

Security Awareness with Protecting Information by Information Shield, Inc.

Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization. 
(SOFTWARE PRODUCT)

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 04, 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
(WHITE PAPER) READ ABSTRACT |

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.

April 2007 - (Free Research)
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. 
(WHITE PAPER) READ ABSTRACT |

How to Get the Cisco Tech Support You Need, Online by Cisco Systems, Inc.

January 2011 - (Free Research)
IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
(WHITE PAPER) READ ABSTRACT |

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.

March 2008 - (Free Research)
Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality. 
(WHITE PAPER) READ ABSTRACT |

The Desktop Dilemma: Liberty vs. Lockdown by Bit9, Inc.

June 2009 - (Free Research)
CIOs and IT departments are under tremendous pressure to implement better processes over how software is deployed, managed, and used by their employees on their company computers. This document will outline a nine-step methodology that can make or break your transition to a well-managed and controlled Windows environment. 
(WHITE PAPER) READ ABSTRACT |

6 Hidden Secrets to Offering Exceptional Customer Service by Salesforce.com

October 2013 - (Free Research)
The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

Business Analytics Buying Criteria: The Three Maxims by IBM

August 2012 - (Free Research)
When evaluating business analytics systems, IT leaders must consider the performance and scalability requirements of the underlying infrastructure. This paper examines the types of business analytics software available, highlights the analytical workload demands, and buying criteria to consider for various types of business analytics software. 
(WHITE PAPER) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata

April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment. 
(CASE STUDY) READ ABSTRACT |

How Satisfied Are Your Customers? by IBM

November 2013 - (Free Research)
This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

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