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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. August 24, 2012 - (Free Research) This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.  (WHITE PAPER) READ ABSTRACT |

Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. February 22, 2013 - (Free Research) Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.  (WHITE PAPER) READ ABSTRACT |

Mobilize Your HR Investment, Empower Your Employees by Kony December 31, 2012 - (Free Research) This white paper introduces a mobile HR management tool that allows both employees and HR professionals access to the data they need in real-time, on a variety of mobile devices.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Consumerisation by ComputerWeekly.com January 05, 2012 - (Free Research) This guide to consumerisation of IT condsiders what the proliferation of consumer technology in the workplace means for the IT department and how it can empower employees to boost resourcefulness and productivity.    (ESSENTIAL GUIDE) READ ABSTRACT |

Social media is not just for fun – it can transform your business by ComputerWeekly.com January 19, 2011 - (Free Research) This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.  (WHITE PAPER) READ ABSTRACT |

Empowerment as a Growth Strategy by Oracle Corporation September 2007 - (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.  (WHITE PAPER) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

Empowering People, Powering Brands: Empower Your Agents by Oracle Corporation December 2012 - (Free Research) View this video to learn more about how you can empower your agents to give your customers the service they deserve.  (WEBCAST) READ ABSTRACT |

Yankee Group Report: Mobility Survey by Juniper Networks, Inc. May 2011 - (Free Research) Although productivity can be hard to come by in both mobile and non-mobile environments, results from Yankee Group’s Anywhere Enterprise: 2010 U.S. Enterprise Mobility/Empowered Employee Survey, Wave 1-2 reveal the right mobile technologies provided to the right employee segments can produce a substantial uplift in productivity.  (WHITE PAPER) READ ABSTRACT |

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc. May 2008 - (Free Research) To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies.  (WHITE PAPER) READ ABSTRACT |

Enable Enterprise Mobilty & Change the Game by Hewlett-Packard Company April 2013 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

Managing Security on Mobile Phones by Nokia January 2008 - (Free Research) This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges.  (ANALYST REPORT) READ ABSTRACT |

Enable Enterprise Mobility & Change the Game by Hewlett-Packard Limited June 2012 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

SAP ERP: Delivering Employee and Manager Self-Services by SAP AG September 2010 - (Free Research) See how SAP ERP allows employees and managers to create and approve leave requests, empowering staff and boosting productivity and efficiency. Watch the demo.  (VIDEO) READ ABSTRACT |

Take Back Control: Increase Security, Empower Employees, Protect the Business by WatchGuard Technologies, Inc. October 2010 - (Free Research) Read this white paper to find out how WatchGuard Application Control lets you take back control of your network by keeping more than 1,500 applications in check, including IM, P2P, Facebook, Skype, YouTube, and many more.  (WHITE PAPER) READ ABSTRACT |

HR reporting tools: Realize smarter staffing, planning, and budgeting by Ultimate Software February 2012 - (Free Research) With proper business intelligence (BI) tools, human resources (HR) is empowered to gain insight into the company's workforce and thus improve overall business efficiency and financials. Read this e-guide for tips on making the most of your workforce data to make educated business decisions.  (EGUIDE) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation January 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.  (WHITE PAPER)

Oracle Human Capital Management-Changes in HR and Talent Strategies that Drive Business Growth by Oracle Corporation March 2013 - (Free Research) This strategy brief outlines how Oracle's human capital management (HCM) solutions enable organizations to simplify how they manage people and empower them to build the best talent to drive existing and new business strategies.  (WHITE PAPER) READ ABSTRACT |

Wi-Fi Isn't Dead! How Wi-Fi Is Empowering Today’s Mobile Workforce by iPass Inc. (E-mail this company) March 2012 - (Free Research) Wi-Fi is back! Or more accurately, it never went away. Years after hearing that Wi-Fi was made obsolete by 3G and more recently 4G, Wi-Fi connectivity is increasing in importance for enterprises that support mobile employees - which is most companies today.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 17 January 2012: featuring the future of IT education; G-Cloud in action; networking challenges by ComputerWeekly.com January 2012 - (Free Research) In this week’s issue of Computer Weekly, we look at the future of computer science education now the government has scrapped the current ICT curriculum, and what this means for the IT industry. We talk to an early adopter of the government G-Cloud plan; and we examine the key challenges for network architects. Download the new issue now.  (EZINE)

Building Your Network Foundation: Routing and Switching Made Simple by Cisco Systems, Inc. February 2008 - (Free Research) This guide examines the critical issues of networking, how it works, and how it can help you achieve a competitive edge.  (WHITE PAPER) READ ABSTRACT |

Tripwire IT Security & Compliance Automation Solutions –Empowering IT Security in an Insecure World by Tripwire, Inc. February 2012 - (Free Research) In this solution brief, discover how Tripwire IT security and compliance automation solutions provides the visibility, intelligence and automation of IT security controls needed to gain confidence in the protection of your data.  (WHITE PAPER) READ ABSTRACT |

Self-Service Business Intelligence: Empowering Users to Generate Insights by Quest Software, now a part of Dell September 2011 - (Free Research) In this Quest Software/The Data Warehouse Institute report, get invaluable recommendations and best practices for enabling secure and successful self-service BI. Read it today!  (WHITE PAPER) READ ABSTRACT |

Microsoft SharePoint Server 2010: What's New and What's Changed? by Global Knowledge March 2010 - (Free Research) SharePoint 2010 is the next step for companies that want to provide their employees the tools and information they need to be effective and efficient in the workplace. Learn the changes and improvements made to the six functional areas of SharePoint 2010 and how they come together to benefit your organization.  (WHITE PAPER) READ ABSTRACT |

The Complete Solution for Enabling BYO by Citrix October 2010 - (Free Research) Uncover the details of the Bring Your Own (BYO) model and get advice on how to empower your employees with the freedom of choice without sacrificing security or control.  (WHITE PAPER) READ ABSTRACT |

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