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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc.
February 22, 2013 - (Free Research)
Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.
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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc.
August 24, 2012 - (Free Research)
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.
October 21, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
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TimeSummit by Exaktime
Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.
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Improve Organizational Communications by Cisco Systems, Inc.
October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity.
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Oracle Taleo Enterprise Cloud Service: Talent Intelligence for Employee Insight by Oracle Corporation UK Ltd
December 2012 - (Free Research)
This white paper discusses a cloud-based talent intelligence technology that optimizes talent management to streamline the process of hiring, managing, retaining and developing your employees. Discover how this advanced cloud solution gives managers the insights they need to make more-informed workforce decisions.
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How to Improve Employee Productivity in Midsize Businesses by Oracle Corporation
March 2008 - (Free Research)
This white paper reviews the productivity issues facing midsize businesses and discusses how Oracle Application Express (APEX) improves employee productivity and enhances development efficiencies.
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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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JobClock by Exaktime
JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.
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How iPads Enter the Workforce by Citrix
February 2011 - (Free Research)
Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects.
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Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation
January 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
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Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.
May 2004 - (Free Research)
People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.
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Cloud-Based HR for Better Compliance and Employee Data Management by Iron Mountain
August 2012 - (Free Research)
Read this e-guide to learn key reasons why businesses are making the move to SaaS and cloud-based HR applications, including easy management of employee data and regulatory compliance. Uncover how you know when it's time to leave your legacy system behind and how to evaluate modern upgrade choices.
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Analyst's take: Kronos Workforce Central return on investment by ComputerWeekly.com
February 2011 - (Free Research)
Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system for managing all the facets of the employee lifecycle.The solution can also increase visibility into labor issues and costs for improved decision making.
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E-Guide: PSA Software: the future of the channel business by Autotask Corporation
March 2011 - (Free Research)
In this SearchITChannel.com e-guide you will learn how channel business automation software is taking the time and guesswork out of employee management and how a technological partnership can work for you.
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Cisco ASA 5500 Series by Cisco Systems, Inc.
The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, so you can feel confident your business is protected.
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MegaPath Site-to-Site MPLS VPN by MegaPath Inc.
March 2010 - (Free Research)
Your employees in remote locations need the same fast, reliable, secure and cost-effective access to information and applications as your employees at headquarters. MegaPath Site-to-Site MPLS VPN is the simple solution. Read this white paper to learn how to MegaPath Site-to-Site MPLS VPN means more security, more selection, and more service.
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Siemens Mobile UC - Where UC Meets Enterprise Mobility by Siemens Enterprise Communications
October 2008 - (Free Research)
In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems.
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