WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Mobile And Big Data Transform Business With Right Time Experiences by LOPEZ Research by SAP America, Inc. March 29, 2013 - (Free Research) Customer and employee demands are changing rapidly because of the widespread adoption of mobile technologies. As adoption continues to grow, businesses need to develop an approach to the bring your own device (BYOD) trend. View this resource to learn more about the explosion of big data and how your business can manage the information.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com November 20, 2012 - (Free Research) In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now.  (EZINE) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com May 20, 2013 - (Free Research) Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).  (ESSENTIAL GUIDE) READ ABSTRACT |

Business Outcomes from Big Data by ComputerWeekly.com April 10, 2013 - (Free Research) This research study from CEB evaluates the CIO's role in making big data attainable and useful for the business.  (ESSENTIAL GUIDE) READ ABSTRACT |

Drive Sales in Real Time with SAP HANA by SAP America, Inc. December 10, 2012 - (Free Research) Read this white paper to learn how SAP HANAcan help your sales organization increase revenues by precisely identifying the most profitable opportunities, improve pipeline value, velocity, and volume with relevant and timely insights, and better align sales and overall business targets with a holistic view of sales-related information.  (EBOOK) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

CW buyer's guide: The business advantages of big data by ComputerWeekly.com November 16, 2012 - (Free Research) Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly.  (ESSENTIAL GUIDE) READ ABSTRACT |

Big Data Means All Your Data: Integration is Key by TIBCO Software Inc. April 08, 2013 - (Free Research) Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you  need to consider, important technologies, how to overcome key integration challenges, and more.  (WEBCAST) READ ABSTRACT |

Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. February 22, 2013 - (Free Research) Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.  (WHITE PAPER) READ ABSTRACT |

Data Visualization: Making Big Data Approachable and Valuable by SAS Institute Inc. March 21, 2013 - (Free Research) Big data is a valuable asset to nearly every company, but many businesses have still yet to harness its power, due to complex tools or a lack of skill among employees.  Read this white paper to learn how data visualization can solve these problems by making big data analytics approachable for employees at a variety of skill levels.  (WHITE PAPER) READ ABSTRACT |

E-Book: Big-Data Analytics Explained: Current Trends, Technologies, and Issues by Hewlett-Packard Company November 15, 2011 - (Free Research) This e-book, designed for IT, BI and analytics professionals as well as business executives, provides readers with a comprehensive understanding of big-data analytics trends, technologies and challenges. Receive real-world insight and advice on developing, implementing and managing a big-data analytics program for your organization.  (EBOOK)

Big Data Analytics by ComputerWeekly.com September 21, 2012 - (Free Research) IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps.  (ANALYST REPORT) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems September 11, 2009 - (Free Research) This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate.  (EBOOK) READ ABSTRACT |

CIO MI E-Zine Supplement: Big Data: Access and Outcome Over Infrastructure by SearchCIO.com April 10, 2013 - (Free Research) In their rush to capitalize on big data, enterprises may be putting the cart before the horse, in this case infrastructure before business outcome. This e-zine can help CIOs and business executives formulate a big data strategy that is business-goal and business-value driven, including the choice of big data platforms.  (EZINE) READ ABSTRACT |

E-Book: Taking Mobile CRM Beyond the Sales Force by Sybase, an SAP company September 13, 2010 - (Free Research) Mobility was going to be "the next big thing" in CRM but didn’t pan out, with "road warriors" frustrated with user interfaces meant for a PC. But the success of smart phones has changed the game. This e-book helps enterprises understand the marketplace for devices, applications and managing it all in order to create a mobile CRM program.  (EBOOK) READ ABSTRACT |

Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com April 03, 2012 - (Free Research) This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.  (EZINE)

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 11, 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

Strategic insights for your social CRM strategy by Infor May 08, 2013 - (Free Research) This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.  (EGUIDE) READ ABSTRACT |

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc. May 2008 - (Free Research) To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies.  (WHITE PAPER) READ ABSTRACT |

Data Visualization - Making Big Data Approachable and Valuable by SAS Institute Inc. April 2013 - (Free Research) Many businesses today are struggling with managing high volumes and variety of data, but the key to making this process easier may lie in data visualization.  Access this resource for a primer on data visualization and learn about the various options for charting your data, and new techniques that can help you address specific big data challenges.  (WHITE PAPER) READ ABSTRACT |

Taking Mobile CRM Beyond the Sales Force by SAP America, Inc. July 2011 - (Free Research) The success of consumer-friendly smart phones has changed the game. People are bringing their iPhones and Droids to IT asking for CRM functionality.  (EBOOK)

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

Business 2020: Engaging with the Technology Enabled Customer by Oracle Corporation UK Ltd March 2013 - (Free Research) As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers.  Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM).  (EZINE)

Making the Back Office Pay by Aspect March 2013 - (Free Research) 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.  (WHITE PAPER) READ ABSTRACT |

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