WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.  (TRIAL SOFTWARE) READ ABSTRACT |

CISCO Training - December 2009 by Global Knowledge December 11, 2009 - (Free Research) View the December issue of Cisco trainings available in this latest Nxtbook. Inside you'll find a complete listing of dozens of courses offered in routing and switching, data center and storage, optical networking, security and much more.  (TRAINING GUIDE) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation January 01, 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.  (WHITE PAPER)

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.  (CASE STUDY) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...  (CASE STUDY) READ ABSTRACT |

PortalGuard: Browser-Based Authentication and Password Security for Microsoft SharePoint, IBM WebSphere and WebSphere Portal, and IBM Lotus Domino by PistolStar, Inc. August 2009 - (Free Research) PortalGuard is an authentication and password security solution that allows end-users to securely authenticate and self-manage passwords directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives and achieve compliance with government and industry regulations.  (TECHNICAL ARTICLE) READ ABSTRACT |

CRM without Compromise: A Strategy for Profitable Growth by SAP AG April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.  (WHITE PAPER) READ ABSTRACT |

Pearson Marks 10th Year using Northern Storage Suite to Manage User Data by Northern Parklife September 2009 - (Free Research) Pearson, the international media and education company, is looking for a single tool that can provide information vital to their storage management. Its infrastructure support team selected Northern Storage Suite.  (CASE STUDY) READ ABSTRACT |

LSI SafeStore™ Encryption Services by LSI Corporation. September 2008 - (Free Research) The emergence of self-encrypting drives is timely in mitigating the security vulnerabilities of data-at-rest. LSI is pleased to offer SafeStore™ encryption services which combine local key management with self-encrypting drives.  (PRODUCT OVERVIEW) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS by myDIALS Inc. December 2009 - (Free Research) This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Top 10 Reasons to Add Surgient Self-Service to VMware Virtual Infrastructure by Surgient October 2009 - (Free Research) Learn the top 10 reasons to add Surgient's self-service provisioning and management to help you get even more from your VMware investment.  (ANALYST BRIEF) READ ABSTRACT |

Self-Service Provisioning for Dynamic Data Centers by Surgient October 2009 - (Free Research) Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.  (DATA SHEET) READ ABSTRACT |

PODCAST: Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc. December 2009 - (Free Research) This podcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.  (PODCAST) READ ABSTRACT |

Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management by IntelliResponse October 2009 - (Free Research) In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.  (WHITE PAPER) READ ABSTRACT |

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.  (TRIAL SOFTWARE) READ ABSTRACT |

Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc. November 2009 - (Free Research) This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.  (WEBCAST) READ ABSTRACT |

Self-Service is Coming to IT Service Delivery…What You Need to Know by Surgient October 2009 - (Free Research) User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.  (WEBCAST) READ ABSTRACT |

Self-Service That Really Serves by Oracle Corporation June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Secure Employee Mobility and the Need for Identity Assurance by RSA, The Security Division of EMC May 2008 - (Free Research) Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations.  (WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

Podcast- Offering the Cloud to your Clients by Google Apps Authorized Reseller Program September 2009 - (Free Research) In this podcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.  (PODCAST) READ ABSTRACT |

Offering the Cloud to your Clients by Google Apps Authorized Reseller Program September 2009 - (Free Research) In this webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.  (WEBCAST) READ ABSTRACT |

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