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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry

September 16, 2011 - (Free Research)
Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place. 
(CASE STUDY) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 02, 2012 - (Free Research)
This report from Accenture looks at the challenges facing the public sector in offering digital services. 
(IT BRIEFING) READ ABSTRACT |

Emergency Management Plans Made Easy & Practical by VMware, Inc.

January 25, 2013 - (Free Research)
Your DR plan covers immediate incident response, but does it address long-term post-crisis support? Learn about the key phases of an effective emergency management program - from prevention to resolution - by reading this exclusive SearchSMBStorage.com E-Guide. 
(EGUIDE) READ ABSTRACT |

Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold

March 02, 2011 - (Free Research)
In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network. 
(CASE STUDY) READ ABSTRACT |

Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations by BlackBerry

January 2007 - (Free Research)
This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless. 
(WHITE PAPER) READ ABSTRACT |

Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

May 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone. 
(WHITE PAPER) READ ABSTRACT |

Radware Security Incidents Report, 1H2011 Special Focus: Multi-Layer Attack Threats by Radware

October 2011 - (Free Research)
This Security Incidents Report explores select cases of recent multi-layered attack threats. Read now to explore these “war stories” and gain key recommendations on how to address them. 
(WHITE PAPER) READ ABSTRACT |

Emerson Hospital Lowers Costs 50% by Outsourcing Transcription by Nuance

December 2012 - (Free Research)
Access this case study today to learn how the right outsourced transcription service enabled Emerson Hospital to reduce turnaround time from days to hours while also cutting costs by 50%. 
(CASE STUDY) READ ABSTRACT |

EtherScope Series II Network Assistant by Fluke Networks

January 2008 - (Free Research)
EtherScope Series II Network Assistant helps first responders solve network problems on both sides of the access point - fast. This virtual demo will show you an ideal portable platform for rogue hunting and troubleshooting. 
(DEMO) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

Panic Slowly: Integrated Disaster Response and Built-In Continuity by IBM

September 2006 - (Free Research)
This article highlights disaster preparedness plans to help reduce risk and minimize the damage to your business in the event of an emergency. 
(WHITE PAPER) READ ABSTRACT |

Recovery Manager for SharePoint by Dell Software

Recovery Manager for SharePoint is an enterprise recovery solution that provides emergency access to all SharePoint content all the time. With Recovery Manager, any recovered content can be restored to any SharePoint instance or saved to a file system. Get your business-critical data back online before the entire server farm comes back. 
(ASP & SOFTWARE PRODUCT)

Five Essentials for Better Workforce Continuity – Integrating the Human Side into your Strategy by IBM

November 2013 - (Free Research)
In this informative paper, learn about the five essential components to workforce continuity, in case of an enterprise emergency, and learn how to embrace the human element of business continuity planning. 
(WHITE PAPER) READ ABSTRACT |

Managing Data through Replication: Avoiding Errors, Improving Access by Dell Software

December 2012 - (Free Research)
CIOs and IT entities looking to secure data and ensure its availability during times of emergency could benefit from employing a data replication tool. Learn the ins and outs of data replication with this brief from the Center for Digital Government, and gain insight into how it works, what it offers and it's appeal to IT professionals. 
(WHITE PAPER) READ ABSTRACT |

EtherScope Network Assistant -- Free Hardware Trial by Fluke Networks

February 2009 - (Free Research)
First responders to network emergencies need to solve problems fast on 10, 100 and Gig copper, fiber and wireless LAN networks. This tool helps frontline network professionals quickly solve the wide range of problems they encounter. 
(PRODUCT DEMO)

Continuity of Operations Planning: Implement COOP Requirements For Storage with HP LeftHand P4000 SAN Solutions by Hewlett-Packard Company

August 2009 - (Free Research)
Continuity of Operations Planning (COOP) is the disciplined planning needed to prepare for a natural or man-made emergency that affects service availability. This data sheet presents an effective solution for COOP from HP. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc.

February 2009 - (Free Research)
Application security has risen to the top of the agenda for security professionals striving to control their overall risk profile. According to US Computer Emergency Response Team (US-CERT) and Gartner, 75% of new attacks target the application layer and software vulnerabilities have reached... 
(WHITE PAPER) READ ABSTRACT |

10 Reasons to Deploy WAN Optimization for Disaster Recovery by Riverbed Technology, Inc.

January 2012 - (Free Research)
Data protection is simple: take everything and copy it somewhere far enough away so that you’ll have it in an emergency. The challenge is how to do this in an efficient and reliable way. Learn Riverbed optimizes DR across the widest range of backup mechanisms, with no changes to your software or storage 
(WHITE PAPER) READ ABSTRACT |

3-2-1 Contact: The Call Center in a Multichannel World by SearchCRM

April 2014 - (Free Research)
Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center. 
(EBOOK) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

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