<p>In this case study, learn how a bank improved their crisis management communications with help from BlackBerry Solution.</p> 

Data protection is simple: take everything and copy it somewhere far enough away so that you’ll have it in an emergency. The challenge is how to do this in an efficient and reliable way. Learn Riverbed optimizes DR across the widest range of backup mechanisms, with no changes to your software or storage 

This brief paper outlines how Mercury Medical vaulted into the 21st century through implementing IBM Cognos Express for midmarket companies, resulting in a boatload of benefits, including cost and time savings. Read this now to gain more insight into why Mercury sought this solution and learn how you can achieve similar results. 

This case study explores how one health care facility was able to streamline its patient records management with Iron Mountain. Additionally, they were able to reduce costs while improving patient care with timely access to patient data. 

This white paper introduces a new server backup solution that can help meet today's biggest backup and recovery challenges. Designed to allow real-time disk-to-disk backup while keeping management costs low, this technology can both reduce your backup window and ensure your data is secured. Read on to learn more. 

This data sheet outlines the features of Alfresco's mobile offering. 

There’s more to printer performance than what’s listed on the product spec sheet. This white paper will help identify how features and other variables impact mobile printer performance in real-world operations. 

Access this essential cloud usage sheet to discover key findings from a cloud computing survey. Learn more about the top reasons for adopting the cloud (mobility and cutting costs), the savings and advantages you can expect, and discover how this emerging technology can give your business a green boost by reducing energy consumption. 

Test, assess and report on Windows® 7 operating system compatibility with your application portfolio to help reduce project risk and shorten remediation and packaging timelines. Read this data sheet to learn about Dell Application Compatibility Factory (ACF-POC), which helps determine your organization's application compatibility with Windows 7. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p> 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.