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Episode 3: Supporting Operations Transformation with Service Modeling Methodology by Alcatel Lucent June 2008 - (Free Research) Service Operations Modeling is a technique to characterize the operations of communication services and to establish a series of measurable and important indicators which span the entire lifespan of a service.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

State Supreme Court Improves Efficiency by Nokia. April 2008 - (Free Research) This podcast explores IT's solution for convenient and protected access to email and prompt handling of time-sensitive court business.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dickinson Dees LLP Achieves Productivity Gains by Nokia. April 2008 - (Free Research) While away from the office, data is increasingly being accessed and IT is left with stringent demands that are difficult to manage. This podcast looks at how Device Management helped a top law firm control costs and connect its 800 employees.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Captaris Workflow - Business Process Workflow Automation by Captaris Captaris Workflow provides flexible, integrated business process workflow automation for organizations using Microsoft software, enabling productivity, accountability, and compliancy. Captaris Workflow tasklists can be delivered to Outlook, CMS, SharePoint, Captaris Workflow Webaccess, a web portal, or a wireless device.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Anytime, Anyplace World: Choosing the Right Mobile Connectivity Strategy for Your Enterprise by Nokia. January 2008 - (Free Research) From the globetrotting CEO to the roving field engineer, portable devices such as mobile phones, laptop computers, and business devices have radically changed the way people work.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Managing Security on Mobile Phones by Nokia. January 2008 - (Free Research) This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Checklist: Developing a Windows Patch Methodology by Symantec Corporation. September 2008 - (Free Research) With the growing complexity and importance of the end user computing environment, organizations face new challenges deploying, managing, and maintaining it. In this checklist learn best practices for developing a windows patch methodology.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to future-proof for mobility: Develop an integrated management and security strategy by Sybase iAnywhere July 2008 - (Free Research) Please join John Girard, VP and Distinguished Analyst, featured analyst firm, Gartner, Inc., and Joe Owen, Vice President of Engineering for Sybase iAnywhere, as they introduce a secure, scalable mobile platform that addresses ...  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Engineering Firm Achieves Improved Connectivity and Responsiveness by Nokia. April 2008 - (Free Research) Learn from this podcast the Lotus environment, device-agnostic solution which also raised the level of customer satisfaction.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Seven Secrets to 24x7 Exchange Availability by Marathon Technologies September 2008 - (Free Research) Read this paper to learn the seven secrets to 24x7, disaster-tolerant Exchange and get step-by-step tips on how to implement an Exchange environment with zero lost data and continuous application availability.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ADERANT Expert by Aderant ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobility as a Service: Best Practices for Managing Mobile Work by Fiberlink Communications September 2008 - (Free Research) Businesses today have reached a tipping point where a majority of the workers are mobile, or soon will be. It's time now for a set of best practices and solutions specifically aimed at managing the mobile computing environment.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Security by Info-Tech Research November 2004 - (Paid) Our Consulting Methodology will help you justify your security expenditures, Ensuring a secure and stable IT environment is a fundamental responsibility of any IT Manager. Use this Methodology to audit your current security situation and develop custom plans to secure your IT environment.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Basics of ZigBee Transmitter Testing by National Instruments August 2008 - (Free Research) This white paper discusses Zigbee, a wireless standard for personal area network (PAN) sensor monitoring and control, and how to test related transmitters.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Measuring and Managing Today's Complex Messaging Environment by Quest Software, Inc June 2008 - (Free Research) This white paper describes the components of a typical messaging environment and the recommended reporting, analysis, and diagnostic practices you should use to maintain the health of this complex environment.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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