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Streamlined Build and Deployments Powered by Jazz by IBM

November 28, 2011 - (Free Research)

Complex software build and deployments can put a business on hold while upgrades and patches are rolled out to critical production environments. Watch this webcast and gain advice on how to approach “plan-driven deployment automation” in a step-by-step way, suited to your individual automation needs.

(WEBCAST)

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Key strategies for overcoming virtualization and cloud computing management challenges by Dell, Inc. and Intel

March 01, 2010 - (Free Research)

Customers need to better understand how the use of virtualization and cloud computing changes datacenter infrastructure management requirements. In this paper, May Johnston Turner, IDC's research director of System Management Software, answers questions posed to her by Dell’s customers.

(ANALYST REPORT)

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Work Smarter. Sell Better. Win More. by SAP America, Inc.

April 12, 2012 - (Free Research)

Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.

(WHITE PAPER)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 08, 2010 - (Free Research)

Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

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Building a Clear and Socially Connected Enterprise by SAP America, Inc.

December 31, 2010 - (Free Research)

Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 22, 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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Three disruptive forces combine for breakthrough innovation - Viewpoint by Hewlett-Packard Limited

March 09, 2012 - (Free Research)

By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.

(WHITE PAPER)

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Collaboration ITDC: RFP Technology Decisions Guide by SearchUnifiedCommunications.com

May 16, 2012 - (Free Research)

Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process.

(VIRTUAL SEMINAR)

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Antimalware: RFP Technology Decisions Guide

by SearchSecurity.com

April 18, 2012 - (Free Research)

<p>Part 2 of SearchSecurity.com's 3-part guide on antimalware products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the RFI process. Get an overview of technical requirements, questions to ask potential vendors, and a list of products that may meet your needs. </p>

(VIRTUAL SEMINAR)

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Trends in business intelligence by ComputerWeekly.com

January 18, 2011 - (Free Research)

Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals.

(IT BRIEFING)

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E-Guide: Business-Ready Configuration for Microsoft Hyper-V R2 on Dell PowerEdge M-Series Servers with EqualLogic Storage by Dell and Microsoft

April 08, 2011 - (Free Research)

Business-Ready Configurations for Virtualization are a reference architecture family of products designed to aid in the ordering, deployment, and maintenance of a virtualization infrastructure. These architectures are designed to meet specific customer needs. Read on to learn more.

(EGUIDE)

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How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs by Hewlett-Packard Company

December 2007 - (Free Research)

Read this white paper to learn how to effectively manage these large scale networks to ensure that customers are receiving the level of service for which they have contracted.

(WHITE PAPER)

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The Smarter Supply Chain of the Future - Chief Supply Chain Officer Study by IBM

April 2011 - (Free Research)

Read this study and see how analytics can help your organization address challenges such as risk, visibility, globalization and cost containment.

(WHITE PAPER)

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IQMS Finds a Quarter of a Million Dollars in Savings for Fellow Single-Source Provider, Mar-Bal, Inc. by IQMS

March 2012 - (Free Research)

This short resource outlines a case study following Mar-Bal on their selection process and implementation of an improved ERP system and the benefits they experienced as a result.

(CASE STUDY)

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Serious About Mission Critical by Dell, Inc. and Intel

June 2011 - (Free Research)

This solution brief explains how organizations can meet new demands for higher performance, security, reliability, and service levels. Gain insight into a processor-based architecture that will allow you to achieve this goal.

(PRODUCT OVERVIEW)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

WLAN Buyer's Guide by Aerohive Networks

April 2012 - (Free Research)

This comprehensive WLAN buyers guide explores the current trends and considerations you must make before making your WLAN purchase.

(WHITE PAPER)

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Email archiving services by Arrow Electronics, Inc.

June 2008 - (Free Research)

Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.

(WEBCAST)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

10 Steps to a Single Customer View by Experian QAS

November 2011 - (Free Research)

Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

(WHITE PAPER)

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