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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Considerations for Designing, Implementing, and Managing an Email Archive Solution by Datalink and Symantec

September 01, 2007 - (Free Research)
Email archiving is critical to providing archive, search and retrieval options for compliance and discovery mandates. Download this white paper for tips on selecting and implementing an appropriate and effective archive system. 
(WHITE PAPER) READ ABSTRACT |

InfoTech Email & Content Archive Vendor Landscape by CommVault Systems, Inc.

March 10, 2014 - (Free Research)
This informative resource highlights completed research on the needs and benefits of an email archiving platform, and will help guide you to a solution fit for your organization. 
(WHITE PAPER) READ ABSTRACT |

Wake up from your mobile email nightmare by Citrix

February 21, 2014 - (Free Research)
This exclusive resource details a mobile email solution that overcomes the common performance and reliability issues many similar tools suffer from. 
(WHITE PAPER) READ ABSTRACT |

Today's New Breed of Email-based Cyber Attacks - and What it Takes to Defend Against Them by FireEye

December 31, 2013 - (Free Research)
This guide explores how email-based cyber-attacks aim to subvert your security tools and steal your valuable business data. 
(WHITE PAPER) READ ABSTRACT |

Return to Sender: Improving Email Security with DMARC by Imperva

February 27, 2014 - (Free Research)
Learn how domain-based messaging authentication, reporting and conformance, or DMARC, can enhance your email security in this expert e-guide. 
(EGUIDE) READ ABSTRACT |

Global Best Practices in Email Security, Privacy and Compliance by Proofpoint, Inc.

August 2008 - (Free Research)
A new generation of email security solutions is needed to meet the challenges of growing message traffic, rapidly-evolving security threats and increasingly complex data protection and privacy regulations. This paper examines such a solution. 
(WHITE PAPER) READ ABSTRACT |

Regulations Shift Focus on Outbound Email Security by Proofpoint, Inc.

July 2008 - (Free Research)
Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them. 
(WHITE PAPER) READ ABSTRACT |

Email Archiving: A Proactive Approach to e-Discovery by Proofpoint, Inc.

July 2008 - (Free Research)
This whitepaper addresses the key e-discovery challenges facing legal and IT departments today, form the impact of regulations such as the Federal Rules of Civil Procedure (FRCP) to the technology required to deal with them. 
(WHITE PAPER) READ ABSTRACT |

Outbound Email and Data Loss Prevention in Today's Enterprise by Proofpoint, Inc.

May 2008 - (Free Research)
This white paper overviews a survey completed by Proofpoint and Forrester Consulting that analyzes the legal, financial, and regulatory risks associated with outbound email in large enterprises. 
(WHITE PAPER) READ ABSTRACT |

Outbound Email and Content Security in Today's Enterprise by Proofpoint, Inc.

July 2008 - (Free Research)
Discover surprising statistics about how large companies manage the risks associated with outbound email. Read this report which summarizes the key findings from a survey of technology decision makers conducted by Proofpoint and Forrester Consulting. 
(WHITE PAPER) READ ABSTRACT |

Outbound Email and Data Loss Prevention in Today’s Enterprise, 2010 by Proofpoint, Inc.

September 2010 - (Free Research)
This report summarizes the findings of Proofpoint’s seventh annual survey of enterprise attitudes about outbound email, content security and data protection. Its goal is to help raise awareness of the policy, technology and cultural issues surrounding email and Web monitoring, data protection and information leaks. 
(WHITE PAPER) READ ABSTRACT |

Proofpoint TechBrief: Email Archiving and Exchange 2010 by Proofpoint, Inc.

March 2010 - (Free Research)
Proofpoint ARCHIVE™ greatly extends the email retention features promised in Exchange 2010, delivers the robust features and performance that enterprises truly require and makes those features available today, without requiring an upgrade to the 2010 platform. Read this techbrief to learn more! 
(WHITE PAPER) READ ABSTRACT |

Email Archiving in Exchange 2010: Are Third-Party Solutions Still Necessary? by Proofpoint, Inc.

February 2010 - (Free Research)
With the introduction of basic email retention and discovery features in Exchange 2010, some organizations are delaying or canceling the deployment of third-party email archiving solutions. But can Exchange adequately address these three critical business issues? And what about organizations that aren't planning to upgrade anytime soon? 
(WEBCAST) READ ABSTRACT |

Strategies for Controlling Email Risks with Declining Budgets by Proofpoint, Inc.

September 2009 - (Free Research)
Proofpoint CEO Gary Steele discusses today's email security landscape, including trends related to inbound spam and virus, data loss prevention, email encryption, email archiving and how SaaS email security solutions can greatly reduce costs while improving security. 
(VIDEO) READ ABSTRACT |

Outbound Email And Data Loss Prevention In Today's Enterprise, 2009 by Proofpoint, Inc.

August 2009 - (Free Research)
The convenience and ubiquity of email as a business communications tool has exposed enterprises to a wide variety of legal, financial and regulatory risks associated with outbound email. This report summarizes the findings of Proofpoint's sixth annual survey of enterprise attitudes about outbound email, content security and data protection. 
(WHITE PAPER) READ ABSTRACT |

Maximize ROI with Email Security in the Cloud by Proofpoint, Inc.

January 2009 - (Free Research)
Watch this webinar replay and hear SaaS expert Paul LaPorte discuss how in-the-cloud and new hybrid email security solutions can deliver more value than on-premises solutions. 
(WEBCAST) READ ABSTRACT |

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