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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

EMS Email Continuity™ - Data Sheet by Dell MessageOne

February 2008 - (Free Research)
EMS Email Continuity ensures that email will always work and messages will not be lost no matter what happens to your local systems, staff or infrastructure. 
(DATA SHEET) READ ABSTRACT |

Email Security for Midsize Organizations by McAfee, Inc.

August 2009 - (Free Research)
Whether you address all five areas in a unified approach or concentrate on strengthening your email protection, McAfee has proven products and a dedicated focus to meet the requirements of your organization. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Email Continuity: You don't know what you've got till it's gone by Symantec Hosted Services

July 2008 - (Free Research)
Because email is ubiquitous, necessary and convenient, it cannot be allowed to fail. This whitepaper looks at the value of email and outlines the issues and concerns of IT managers involved in managing and maintaining business-critical email systems. 
(WHITE PAPER) READ ABSTRACT |

Disaster Recovery with Sunbelt Exchange Archiver by Sunbelt Software

August 2008 - (Free Research)
Sunbelt's Exchange Archiver simplifies disaster recovery by using its revolutionary designed Hierarchical Storage Management (HSM). The HSM store is integrated into the SEA server and redirects archived email into various storage media. 
(WHITE PAPER) READ ABSTRACT |

Finding an Email Archiving Solution for your Organization by CommVault Systems, Inc.

March 2014 - (Free Research)
This informative resource highlights completed research on the needs and benefits of an email archiving platform, and will help guide you to a solution fit for your organization. 
(WHITE PAPER) READ ABSTRACT |

Study Results: Total Economic Impact of an SaaS Enterprise Based Email Management Solution by Mimecast

June 2013 - (Free Research)
This Forrester research report examines and analyzes the total economic impact and ROI of a cloud-based unified email management platform. Learn more about the features and benefits of this SaaS-based email approach based on the 3 key aspects of email archiving, security and continuity. 
(WHITE PAPER) READ ABSTRACT |

The Importance of Continuity in Office 365 Environments by Mimecast

August 2013 - (Free Research)
Email is essential for communications, collaboration and content sharing, and it must remain available as close to 100% of the time as possible for your employees to be productive. This white paper focuses on the importance of continuity for the popular cloud-based email platform, Microsoft Office 365. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Future with a Converged Infrastructure: Delivering Applications for the 21st Century by VCE (E-mail this company)

July 2012 - (Free Research)
This white paper explains the flexibility and agility that a converged infrastructure can bring to your IT environment, specifically focusing on your email system. Learn how your organization can benefit from a single platform that contains everything you need to deliver a flexible, scalable email and collaboration system. 
(WHITE PAPER) READ ABSTRACT |

Email Compliance Rules for Government and Education: E-Discovery, Records Retention, and Email Management Policies & Best Practices by SearchSecurity.com

July 2011 - (Free Research)
This white paper explores the best practices for public sector decision-makers who play a role in email management, e-discovery, email retention, and email compliance. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Maximizing Business Email Security in Gmail by SearchSecurity.com

March 2013 - (Free Research)
This e-guide examines the security risks associated with users forwarding their corporate email to personal Gmail accounts. Discover expert strategies for addressing today's growing email security challenges and learn about Google's latest email scandal and the issues it created surrounding cloud security. 
(EGUIDE) READ ABSTRACT |

Best Practices for E-Mail Management by SearchDataCenter.com

October 2012 - (Free Research)
Access this expert e-guide to discover best practices for managing your organization's email and email servers. 
(EGUIDE) READ ABSTRACT |

Email Security Best Practices for Email Security as a Service by SearchSecurity.com

October 2013 - (Free Research)
In this expert e-guide, you will discover email security best practices for email security as a service and how to establish them in your organization. 
(EGUIDE) READ ABSTRACT |

eGuide: Email Security and Compliance Best Practices by SearchSecurity.com

January 2011 - (Free Research)
Secure and compliant email systems are essential for financial services companies. In this two part series on email security best practices, expert George Wrenn discusses how to capture emails, securely archive the messages and detailed reporting. 
(EGUIDE) READ ABSTRACT |

Creating and Enforcing Email Security Policies by SearchSecurity.com

December 2013 - (Free Research)
This expert guide examines effective methods of instituting and enforcing email security policies, such as putting the rules in writing and creating penalties for policy violation. 
(EGUIDE) READ ABSTRACT |

The future of email and applications is social by IBM

April 2013 - (Free Research)
While it's difficult to imagine a workplace without email, today many businesses are coping with information overload. Email is a key factor of business collaboration tools, so businesses need to find a way to modify information management. View this white paper to learn more about what the future of email application entails. 
(WHITE PAPER) READ ABSTRACT |

Cisco Email Security by Cisco Systems, Inc.

April 2014 - (Free Research)
This informative resource discusses how you can ensure the safety and security of your corporate email environment, detailing threats you should prepare for and tools you can use to mitigate them. 
(WHITE PAPER) READ ABSTRACT |

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