The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours. 

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. 

In this paper we discuss an emerging direction for Intel® vPro™ technology called Dynamic Virtual Client (DVC) computing. This article examines emerging computing usages and identifies key gaps and challenges associated with realizing client virtualization. 

Email is the principal form of communication throughout the enterprise community. Lately, however, the administrative needs for email have become more and more complex. Take at look at this report from Enterprise Management Associates that reviews one of the latest hosted email solutions on the market. 

This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. 

The market for email archiving is growing fast due to a real need for control risk and increased productivity in organizations. Access this Bloor Research paper to explore the email archiving systems and services available. Discover the strengths and weaknesses of major players in the market today. 

This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality. 

Content provided by Google. This article from the Harvard Business Review covers they key points that CEOs and executives need to know about cloud computing. Find out why cloud is a game-changer, and what is preventing companies from adopting it now. Review the courses of action you can take, and the implications of each strategy. 

This paper details how organizations are affected by government and industry regulations and explains how to simplify compliance management through well-controlled policy, thoughtful planning and flexible email security solutions. 

In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction. 

SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.