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1 - 25 of 473 | Next Page

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

The Importance of Continuity in Office 365 Environments by Mimecast

April 2013 - (Free Research)
Email downtime can translate to big losses for your business, especially in Microsoft Office 365 environments. This valuable report explains how implementing a continuity strategy can enable your users to continue working even when service is unavailable. 
(WHITE PAPER) READ ABSTRACT |

Today's New Breed of Email-based Cyber Attacks - and What it Takes to Defend Against Them by FireEye

December 2013 - (Free Research)
This guide explores how email-based cyber-attacks aim to subvert your security tools and steal your valuable business data. 
(WHITE PAPER) READ ABSTRACT |

Return to Sender: Improving Email Security with DMARC by Imperva

February 2014 - (Free Research)
Learn how domain-based messaging authentication, reporting and conformance, or DMARC, can enhance your email security in this expert e-guide. 
(EGUIDE) READ ABSTRACT |

An Architectural Framework for Enterprise Email Infrastructure & Security: Getting It Right Today, Getting Ready for Tomorrow by Sendmail, Inc.

October 2008 - (Free Research)
This white paper examines the architecture limitations prevalent in today's large-enterprise email networks. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Business Email Security in Gmail by Mimecast

March 2013 - (Free Research)
This e-guide examines the security risks associated with users forwarding their corporate email to personal Gmail accounts. Discover expert strategies for addressing today's growing email security challenges and learn about Google's latest email scandal and the issues it created surrounding cloud security. 
(EGUIDE) READ ABSTRACT |

Email Security in the Cloud: More Secure! Compliant! Less Expensive! by McAfee, Inc.

April 2010 - (Free Research)
Based on Aberdeen’s analysis, cloud-based email security is superior over the alternatives based on the critical areas of security, compliance, reliability and cost. This research brief breaks down email security in the cloud, including trends, drivers and best practices for secure email. 
(ANALYST BRIEF) READ ABSTRACT |

Email Security for Midsize Organizations by McAfee, Inc.

August 2009 - (Free Research)
Whether you address all five areas in a unified approach or concentrate on strengthening your email protection, McAfee has proven products and a dedicated focus to meet the requirements of your organization. 
(PRODUCT OVERVIEW) READ ABSTRACT |

InterScan Messaging Hosted Security (IMHS) Trial by Trend Micro, Inc.

August 2009 - (Free Research)
Many traditional email security solutions take up too much time and are not as effective as they should be in stopping spam. Hosted email security by Trend Micro provides unlimited email scanning capacity with always-up-to-the-minute security that is continuously tuned and optimized 24x7. 
(DOWNLOAD) READ ABSTRACT |

InterScan Messaging Hosted Security (IMHS) Trial by Trend Micro, Inc.

August 2009 - (Free Research)
Many traditional email security solutions take up too much time and are not as effective as they should be in stopping spam. Hosted email security by Trend Micro provides unlimited email scanning capacity with always-up-to-the-minute security that is continuously tuned and optimized 24x7. 
(DOWNLOAD) READ ABSTRACT |

A Guide to Email Regulatory Compliance by USA.NET, Inc.

July 2009 - (Free Research)
This guide will list and review several regulations and privacy laws that apply to all businesses in order to protect private or sensitive information, discuss different approaches to email security, and give a rundown of several security solution services for your business hosted by USA.NET. 
(WHITE PAPER) READ ABSTRACT |

Global Best Practices in Email Security, Privacy and Compliance by Proofpoint, Inc.

August 2008 - (Free Research)
A new generation of email security solutions is needed to meet the challenges of growing message traffic, rapidly-evolving security threats and increasingly complex data protection and privacy regulations. This paper examines such a solution. 
(WHITE PAPER) READ ABSTRACT |

Regulations Shift Focus on Outbound Email Security by Proofpoint, Inc.

July 2008 - (Free Research)
Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them. 
(WHITE PAPER) READ ABSTRACT |

Outbound Email and Content Security in Today's Enterprise by Proofpoint, Inc.

July 2008 - (Free Research)
Discover surprising statistics about how large companies manage the risks associated with outbound email. Read this report which summarizes the key findings from a survey of technology decision makers conducted by Proofpoint and Forrester Consulting. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Controlling Email Risks with Declining Budgets by Proofpoint, Inc.

September 2009 - (Free Research)
Proofpoint CEO Gary Steele discusses today's email security landscape, including trends related to inbound spam and virus, data loss prevention, email encryption, email archiving and how SaaS email security solutions can greatly reduce costs while improving security. 
(VIDEO) READ ABSTRACT |

Maximize ROI with Email Security in the Cloud by Proofpoint, Inc.

January 2009 - (Free Research)
Watch this webinar replay and hear SaaS expert Paul LaPorte discuss how in-the-cloud and new hybrid email security solutions can deliver more value than on-premises solutions. 
(WEBCAST) READ ABSTRACT |

1 - 25 of 473 | Next Page

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