Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 

In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 

Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them. 

Proofpoint CEO Gary Steele discusses today's email security landscape, including trends related to inbound spam and virus, data loss prevention, email encryption, email archiving and how SaaS email security solutions can greatly reduce costs while improving security. 

Email Management Services provide a total solution for email and BlackBerry® continuity, recovery, security, archiving, e-Discovery, and storage management. 

This report summarizes the findings of Proofpoint’s seventh annual survey of enterprise attitudes about outbound email, content security and data protection. Its goal is to help raise awareness of the policy, technology and cultural issues surrounding email and Web monitoring, data protection and information leaks. 

ESET Mail Security for Microsoft Exchange Server blocks all types of email-borne malware and spam. It scans your email traffic with industry-leading precision, low system footprint and high scanning speed - so slowdowns will be a thing of the past 

This free email encryption whitepaper from Osterman Research discusses key issues around the encryption of both email and file transfer systems, some of the leading statutes that require sensitive content to be encrypted, and suggestions for moving forward with encryption. 

This white paper outlines the 10 simple steps to best practice in email security including the application of policy, technology and processes designed to keep email safe and secure. 

End-to-end security is as vital to today's businesses as email itself. Find out how you can achieve best practices in secure email utilizing an email hosting provider.