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1 - 25 of 466 | Next Page

HP Storage Solutions Protect and Help Bring Order to Missouri Court Information by Hewlett-Packard Company

January 14, 2009 - (Free Research)
Read how the Missouri court system consolidated database servers from 40 circuit courts onto five HP ProLiant servers, providing numerous benefits including improved flexibility, enhanced disaster recovery, and significantly increased savings. 
(CASE STUDY) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Considerations for Designing, Implementing, and Managing an Email Archive Solution by Datalink and Symantec

September 2007 - (Free Research)
Email archiving is critical to providing archive, search and retrieval options for compliance and discovery mandates. Download this white paper for tips on selecting and implementing an appropriate and effective archive system. 
(WHITE PAPER) READ ABSTRACT |

InfoTech Email & Content Archive Vendor Landscape by CommVault Systems, Inc.

March 2014 - (Free Research)
This informative resource highlights completed research on the needs and benefits of an email archiving platform, and will help guide you to a solution fit for your organization. 
(WHITE PAPER) READ ABSTRACT |

Wake up from your mobile email nightmare by Citrix

February 2014 - (Free Research)
This exclusive resource details a mobile email solution that overcomes the common performance and reliability issues many similar tools suffer from. 
(WHITE PAPER) READ ABSTRACT |

Today's New Breed of Email-based Cyber Attacks - and What it Takes to Defend Against Them by FireEye

December 2013 - (Free Research)
This guide explores how email-based cyber-attacks aim to subvert your security tools and steal your valuable business data. 
(WHITE PAPER) READ ABSTRACT |

Return to Sender: Improving Email Security with DMARC by Imperva

February 2014 - (Free Research)
Learn how domain-based messaging authentication, reporting and conformance, or DMARC, can enhance your email security in this expert e-guide. 
(EGUIDE) READ ABSTRACT |

Email Archiving: Do More with Less – Cut Costs and Improve Productivity by Mirapoint Software, Inc.

September 2009 - (Free Research)
Learn how Mirapoint's RazorSafe™ email archiving appliance addresses email server management, end-user productivity, business mining, e-discovery, and audit challenges in an all-in-one solution. 
(WHITE PAPER) READ ABSTRACT |

Mirapoint RazorSafe™ by Mirapoint Software, Inc.

September 2009 - (Free Research)
RazorSafe operates in a low-risk, passive mode and archives all emails, while ensuring minimal impact on your email infrastructure. RazorSafe uses open, standard protocols (POP, IMAP, SMTP) to archive all emails sent or received from the email server. 
(DATA SHEET) READ ABSTRACT |

An Architectural Framework for Enterprise Email Infrastructure & Security: Getting It Right Today, Getting Ready for Tomorrow by Sendmail, Inc.

October 2008 - (Free Research)
This white paper examines the architecture limitations prevalent in today's large-enterprise email networks. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Business Email Security in Gmail by Mimecast

March 2013 - (Free Research)
This e-guide examines the security risks associated with users forwarding their corporate email to personal Gmail accounts. Discover expert strategies for addressing today's growing email security challenges and learn about Google's latest email scandal and the issues it created surrounding cloud security. 
(EGUIDE) READ ABSTRACT |

Email as Part of a Business Continuity Strategy: Why always-on-business requires always-on-email by Mimecast

November 2010 - (Free Research)
The paper looks at the general approaches available to ensure email continuity from a high level and the implications of deploying each strategy on infrastructure, budget, people and resilience. 
(WHITE PAPER) READ ABSTRACT |

Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email by Mimecast

August 2009 - (Free Research)
The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 466 | Next Page

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