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1 - 25 of 472 | Next Page

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 24, 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

EMS Email Continuity™ - Data Sheet by Dell MessageOne

February 2008 - (Free Research)
EMS Email Continuity ensures that email will always work and messages will not be lost no matter what happens to your local systems, staff or infrastructure. 
(DATA SHEET) READ ABSTRACT |

Email Security for Midsize Organizations by McAfee, Inc.

August 2009 - (Free Research)
Whether you address all five areas in a unified approach or concentrate on strengthening your email protection, McAfee has proven products and a dedicated focus to meet the requirements of your organization. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Email Continuity: You don't know what you've got till it's gone by Symantec Hosted Services

July 2008 - (Free Research)
Because email is ubiquitous, necessary and convenient, it cannot be allowed to fail. This whitepaper looks at the value of email and outlines the issues and concerns of IT managers involved in managing and maintaining business-critical email systems. 
(WHITE PAPER) READ ABSTRACT |

Disaster Recovery with Sunbelt Exchange Archiver by Sunbelt Software

August 2008 - (Free Research)
Sunbelt's Exchange Archiver simplifies disaster recovery by using its revolutionary designed Hierarchical Storage Management (HSM). The HSM store is integrated into the SEA server and redirects archived email into various storage media. 
(WHITE PAPER) READ ABSTRACT |

Finding an Email Archiving Solution for your Organization by CommVault Systems, Inc.

March 2014 - (Free Research)
This informative resource highlights completed research on the needs and benefits of an email archiving platform, and will help guide you to a solution fit for your organization. 
(WHITE PAPER) READ ABSTRACT |

Study Results: Total Economic Impact of an SaaS Enterprise Based Email Management Solution by Mimecast

June 2013 - (Free Research)
This Forrester research report examines and analyzes the total economic impact and ROI of a cloud-based unified email management platform. Learn more about the features and benefits of this SaaS-based email approach based on the 3 key aspects of email archiving, security and continuity. 
(WHITE PAPER) READ ABSTRACT |

The Importance of Continuity in Office 365 Environments by Mimecast

August 2013 - (Free Research)
Email is essential for communications, collaboration and content sharing, and it must remain available as close to 100% of the time as possible for your employees to be productive. This white paper focuses on the importance of continuity for the popular cloud-based email platform, Microsoft Office 365. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Future with a Converged Infrastructure: Delivering Applications for the 21st Century by VCE (E-mail this company)

July 2012 - (Free Research)
This white paper explains the flexibility and agility that a converged infrastructure can bring to your IT environment, specifically focusing on your email system. Learn how your organization can benefit from a single platform that contains everything you need to deliver a flexible, scalable email and collaboration system. 
(WHITE PAPER) READ ABSTRACT |

Email Compliance Rules for Government and Education: E-Discovery, Records Retention, and Email Management Policies & Best Practices by SearchSecurity.com

July 2011 - (Free Research)
This white paper explores the best practices for public sector decision-makers who play a role in email management, e-discovery, email retention, and email compliance. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Maximizing Business Email Security in Gmail by SearchSecurity.com

March 2013 - (Free Research)
This e-guide examines the security risks associated with users forwarding their corporate email to personal Gmail accounts. Discover expert strategies for addressing today's growing email security challenges and learn about Google's latest email scandal and the issues it created surrounding cloud security. 
(EGUIDE) READ ABSTRACT |

Best Practices for E-Mail Management by SearchDataCenter.com

October 2012 - (Free Research)
Access this expert e-guide to discover best practices for managing your organization's email and email servers. 
(EGUIDE) READ ABSTRACT |

Email Security Best Practices for Email Security as a Service by SearchSecurity.com

October 2013 - (Free Research)
In this expert e-guide, you will discover email security best practices for email security as a service and how to establish them in your organization. 
(EGUIDE) READ ABSTRACT |

eGuide: Email Security and Compliance Best Practices by SearchSecurity.com

January 2011 - (Free Research)
Secure and compliant email systems are essential for financial services companies. In this two part series on email security best practices, expert George Wrenn discusses how to capture emails, securely archive the messages and detailed reporting. 
(EGUIDE) READ ABSTRACT |

1 - 25 of 472 | Next Page

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