Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs. 

Read this white paper to learn about an energy company that leveraged an automated data entry system to quickly upload non-payroll contractor and third-party supplier information into SAP. 

This paper shows the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers on how they view this concept. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's era of people-driven processes. 

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 

This case study outlines the solution that Medtronic, the largest medical technology company in the world, selected for its ability to transfer large amounts of data from Excel to SAP while minimizing errors, ensuring that its SAP deployments were completed as smoothly as possible. Read this now and learn more about why Medtronic chose this option. 

This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department. 

<p>This whitepaper explores how fax consolidation can help business stretch their IT dollars farther while maintaining the services that support their business processes and revenue generation.</p> 

Juniper Research analyses the growing market for mobile apps in this report extract. 

This White Paper aims to provide an understanding of femtocell technology. 

With the seemingly un-wavering boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications more sophisticated than ringtones and games is ever more appealing. 

This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time. 

Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team.