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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Effective Risk Management in a Collaboration Driven Enterprise by AvePoint, Inc.

August 01, 2008 - (Free Research)
How will platform and content access interruptions affect productivity, revenue, and compliance-related exposure? This document will analyze common consequences of such interruptions and discuss why successful SharePoint deployments require effective management, vigorous protection, diligent compliance protocols, and continuous availability. 
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The Technical Complexities and Risks of Public Key Authentication: The Lack of SSH User Key Management in Large Enterprises Today by SSH Communications Security Corp.

May 21, 2012 - (Free Research)
While SSH (Secure Shell) user keys are often used for granting system access for system administrators, many organizations lack the proper processes for effectively managing them, introducing a number of security risks. This paper highlights ten (10) technical challenges and risks related to public key authentication and how to address them. 
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Unleashing Microsoft SharePoint 2010’s Web Content Management Features by AvePoint, Inc.

February 21, 2011 - (Free Research)
In this white paper, we will discuss the requirements for dynamic websites in today’s hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAve Software Platform enhances the native WCM functionality SharePoint offers. 
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Securing SharePoint: SharePoint Security Best Practices by Thawte Inc.

May 16, 2013 - (Free Research)
This expert e-guide reveals must-see best practices for effectively securing your Microsoft SharePoint environment. Inside, learn how you can navigate tricky SharePoint security issues, including access control, security testing, policy and training, and more. 
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
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Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 27, 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
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Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.

July 1967 - (Free Research)
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. 
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GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
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Capturing Business Value from Inbound Documents with OCR and Dynamic Document Capture by Esker Inc.

April 2008 - (Free Research)
With this white paper, Gain insight into the operational efficiencies resulting from document process automation, including cost savings and error reduction. 
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A Guide to Understanding Hosted and Managed Messaging - An Osterman Research White Paper by ZANTAZ

January 2008 - (Free Research)
Email messaging is a mission-critical function for virtually all organizations and it is becoming more so. Learn how you can manage email to meet regulation requirements, increase messaging security and reliability, and streamline storage... 
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Workforce Management Applications: FAQ and Best Practices by Genesys

March 2014 - (Free Research)
Workforce management (WFM) applications are among the most important productivity tools in contact centers. In this e-guide, learn how to incorporate WFM software into your broader HR landscape, and how to achieve maximum productivity with WFM. 
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Protecting the Network Perimeter: Controlling what gets through—into and out of your organization by McAfee.

February 2012 - (Free Research)
The traffic allowed to flow through the network perimeter – both good and bad – can determine the success or potential downfall of an organisation. View this paper to explore how McAfee can help protect network perimeters with a solution that enables organisations to easily, effectively, and securely manage traffic flow. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
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Ensuring Reliable Inbound Supply Integration by Sterling Commerce, An IBM Company

September 2009 - (Free Research)
This white paper will enumerate the critical business challenges, as well as specific opportunities and benefits of working aggressively to achieve inbound supply integration. 
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Use effective call centers to build customer loyalty by Infor CRM

February 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Google Voice: Ready for the Enterprise? by ComputerWeekly.com

January 2011 - (Free Research)
Google announced its Google Voice service in 2009 as a  "trial service, by invitation only", but it quickly became widely available in the US. Google originally stated that it was a consumer service and not meant to be an enterprise service, but the player now considers it part of its enterprise service portfolio. 
(WHITE PAPER) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
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Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
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Using Classification to Manage Email Policy for the Enterprise by TITUS

May 2008 - (Free Research)
Email has historically been a weak link in organizational security. Classification and policy based strategies enable email to be managed more securely and effectively. Email classification is a technique for adding metadata and visual labels to email. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

MANAGE and CONTROL IT services in the age of complexity. by Hewlett-Packard Limited

December 2011 - (Free Research)
In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality. 
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Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

How to Power Workforce Mobility with VDI by Citrix

January 2014 - (Free Research)
This brief resource reveals how virtualization technology helps meet a wide array of virtualization goals, from enabling BYOD to transforming call centers, and provides a desktop virtualization solution checklist to help you pick your solution. 
(WHITE PAPER) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM

February 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 
(EGUIDE) READ ABSTRACT |

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc.

July 2008 - (Free Research)
By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level. 
(WHITE PAPER) READ ABSTRACT |

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