Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Successfully Navigate the Virtualization Path by Dell, Inc. and Intel® October 17, 2011 - (Free Research) This presentation transcript, brought to you by our editors, offers advice to help you successfully navigate the virtualization path. Hear how one company decided on a virtualization strategy and put the appropriate measures in place to effectively manage its virtual environment  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Effective Risk Management in a Collaboration Driven Enterprise by AvePoint, Inc. August 01, 2008 - (Free Research) How will platform and content access interruptions affect productivity, revenue, and compliance-related exposure? This document will analyze common consequences of such interruptions and discuss why successful SharePoint deployments require effective management, vigorous protection, diligent compliance protocols, and continuous availability.  (WHITE PAPER) READ ABSTRACT |

The Technical Complexities and Risks of Public Key Authentication: The Lack of SSH User Key Management in Large Enterprises Today by SSH Communications Security Corp. May 21, 2012 - (Free Research) While SSH (Secure Shell) user keys are often used for granting system access for system administrators, many organizations lack the proper processes for effectively managing them, introducing a number of security risks. This paper highlights ten (10) technical challenges and risks related to public key authentication and how to address them.  (WHITE PAPER) READ ABSTRACT |

Rack vs. Tower vs. Blade servers: Which is Best for your Organization? by Dell, Inc. and Intel® May 01, 2012 - (Free Research) Many IT organizations rely on a number of different platforms and management systems to meet their business needs. This white paper explains how you can eliminate complexity and unnecessary IT infrastructure by leveraging comprehensive industry-leading servers.  (BROCHURE) READ ABSTRACT |

Three Tiers for BYOD: What You Get for What You Pay by Ipswitch WhatsUp Gold March 21, 2013 - (Free Research) Inside this resource explore the three key issues to consider when determining how to handle BYOD in your organization and the top approaches for effectively managing the integration of personal devices in the workplace.  (WHITE PAPER) READ ABSTRACT |

Blended interaction : For Inbound and Outbound by Aspect April 30, 2013 - (Free Research) Finding a way to unify, streamline, and simplify communication between employees and customers is key to great customer experience. This resource explores how blended interaction leverages modern enterprise technologies to connect call center agents, consumers, and knowledge workers through a multitude of channels.  (WHITE PAPER) READ ABSTRACT |

Unleashing Microsoft SharePoint 2010’s Web Content Management Features by AvePoint, Inc. February 21, 2011 - (Free Research) In this white paper, we will discuss the requirements for dynamic websites in today’s hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAve Software Platform enhances the native WCM functionality SharePoint offers.  (WHITE PAPER) READ ABSTRACT |

Securing SharePoint: SharePoint Security Best Practices by Thawte Inc. May 16, 2013 - (Free Research) This expert e-guide reveals must-see best practices for effectively securing your Microsoft SharePoint environment. Inside, learn how you can navigate tricky SharePoint security issues, including access control, security testing, policy and training, and more.  (EGUIDE) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect August 10, 2010 - (Free Research) This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.  (WHITE PAPER) READ ABSTRACT |

Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc. July 1967 - (Free Research) Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.  (WHITE PAPER) READ ABSTRACT |

GFI FAXmaker by GFI Software GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.  (SOFTWARE PRODUCT)

Getting the Right "Blend" in your Contact Center by Five9 January 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

Capturing Business Value from Inbound Documents with OCR and Dynamic Document Capture by Esker Inc. April 2008 - (Free Research) With this white paper, Gain insight into the operational efficiencies resulting from document process automation, including cost savings and error reduction.  (WHITE PAPER) READ ABSTRACT |

A Guide to Understanding Hosted and Managed Messaging - An Osterman Research White Paper by ZANTAZ January 2008 - (Free Research) Email messaging is a mission-critical function for virtually all organizations and it is becoming more so. Learn how you can manage email to meet regulation requirements, increase messaging security and reliability, and streamline storage...  (WHITE PAPER) READ ABSTRACT |

Protecting the Network Perimeter: Controlling what gets through—into and out of your organization by McAfee. February 2012 - (Free Research) The traffic allowed to flow through the network perimeter – both good and bad – can determine the success or potential downfall of an organisation. View this paper to explore how McAfee can help protect network perimeters with a solution that enables organisations to easily, effectively, and securely manage traffic flow.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay by Aspect March 2013 - (Free Research) 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.  (WHITE PAPER) READ ABSTRACT |

Google Voice: Ready for the Enterprise? by ComputerWeekly.com January 2011 - (Free Research) Google announced its Google Voice service in 2009 as a  "trial service, by invitation only", but it quickly became widely available in the US. Google originally stated that it was a consumer service and not meant to be an enterprise service, but the player now considers it part of its enterprise service portfolio.  (WHITE PAPER) READ ABSTRACT |

Ensuring Reliable Inbound Supply Integration by Sterling Commerce, An IBM Company September 2009 - (Free Research) This white paper will enumerate the critical business challenges, as well as specific opportunities and benefits of working aggressively to achieve inbound supply integration.  (WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Using Classification to Manage Email Policy for the Enterprise by TITUS May 2008 - (Free Research) Email has historically been a weak link in organizational security. Classification and policy based strategies enable email to be managed more securely and effectively. Email classification is a technique for adding metadata and visual labels to email.  (WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9 April 2013 - (Free Research) Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.  (CASE STUDY) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG December 2007 - (Free Research) Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper.  (WHITE PAPER) READ ABSTRACT |

MANAGE and CONTROL IT services in the age of complexity. by Hewlett-Packard Company December 2011 - (Free Research) In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.  (WHITE PAPER) READ ABSTRACT |

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc. July 2008 - (Free Research) By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.  (WHITE PAPER) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.  (EGUIDE) READ ABSTRACT |

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