Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.  (WHITE PAPER) READ ABSTRACT |

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management by BMC Software, Inc. June 15, 2009 - (Free Research) IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...  (WHITE PAPER) READ ABSTRACT |

Three Keys to Effective Service-oriented Architecture Governance by Accenture June 2008 - (Free Research) While most leading companies' IT organizations are well on the way to adopting service-oriented architecture capabilities, many find their progress slowed by questions about who owns business services.  (WHITE PAPER) READ ABSTRACT |

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation April 2011 - (Free Research) This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience: convenience, speed, relevance, and relationship.  (WHITE PAPER) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...  (PODCAST) READ ABSTRACT |

How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...  (WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation December 2010 - (Free Research) Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.  (WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.  (WHITE PAPER) READ ABSTRACT |

Tackle the Challenges of Virtualization Management by BMC Software, Inc. June 2009 - (Free Research) Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process - from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.  (WHITE PAPER) READ ABSTRACT |

VNTT creates climate of business innovation with IBM cloud solution by IBM May 2013 - (Free Research) Follow one organization as they launch their cloud service platform built on the latest IBM system software and blade servers for cost-effective, efficient delivery of cloud services.  (CASE STUDY) READ ABSTRACT |

Service Identification: BPM and SOA Handshake by Wipro Technologies September 2008 - (Free Research) This white paper details the best practices essential for effective value chain analysis during an enterprise level SOA initiative.  (WHITE PAPER) READ ABSTRACT |

Bursting with HP CloudSystem by HP & Intel® November 2012 - (Free Research) Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more!  (WHITE PAPER) READ ABSTRACT |

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals by Enterprise Management Associates (EMA) May 2008 - (Free Research) Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.  (WHITE PAPER) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.  (WEBCAST) READ ABSTRACT |

Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency by Hewlett-Packard Company May 2009 - (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.  (WHITE PAPER) READ ABSTRACT |

Application Quality Management by Oracle Corporation March 2010 - (Free Research) Read this white paper to learn how AQM solutions include thorough testing capabilities that can help users identify application quality and performance issues prior to deployment, saving valuable time, money and reputation.  (WHITE PAPER) READ ABSTRACT |

Considerations for making System z your ESB deployment platform by IBM October 2010 - (Free Research) This white paper explains the importance of connectivity— enabled by an enterprise service bus (ESB)— in an effective service oriented architecture (SOA) implementation, and makes a case for System z as an optimal platform for ESB reliability and performance.  (WHITE PAPER) READ ABSTRACT |

CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com October 2010 - (Free Research) Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance.  (WHITE PAPER) READ ABSTRACT |

Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware by Dell and VMware March 2009 - (Free Research) Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime.  (WHITE PAPER) READ ABSTRACT |

Guide to Effective Remediation of Network Vulnerabilities and Policy Compliance by Qualys November 2008 - (Free Research) This guide describes the major workflow processes of vulnerability management and how QualysGuard, as an on demand software-as-a-service automates most of these for fast, cost-effective remediation and compliance documentation.  (WHITE PAPER) READ ABSTRACT |

Austin Energy – Implementing Effective BI and Data Warehousing in Weeks by Infobright, Inc. November 2010 - (Free Research) This case study looks at how an Austin, TX energy company, Austin Energy, has incorporated business intelligence (BI) best practices to achieve effective data warehousing in a matter of weeks.  (CASE STUDY) READ ABSTRACT |

Microsoft Windows Runs Best on Vmware Virtualization Solutions by VMware, Inc. November 2008 - (Free Research) VMware virtualization solutions offer a better way to run Windows, delivering improvements in reliability, availability and manageability for your Microsoft Windows infrastructure.  (WHITE PAPER) READ ABSTRACT |

CA eHealth Performance Manager Solution Implementation by CA Technologies. April 2009 - (Free Research) This paper is an introduction to CA eHealth Performance Manager. This solution pinpoints network performance problems in real time, plans for future network capacity needs and identifies historical performance trends while improving staff productivity and maximizing your software investment.  (DATA SHEET) READ ABSTRACT |

Effective print management by ComputerWeekly.com April 2013 - (Free Research) Analysts Louella Fernandes and Clive Longbottom offer tips on developing an effective print management strategy.  (ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Achieving Effective Automation in the Age of IT Complexity and Cloud Computing by ASG Software Solutions December 2011 - (Free Research) Automation is the key to industrializing IT operations to improve productivity, reduce costs and human error, and add value to the core business. Discover how to achieve effective IT automation in today’s complex infrastructures in this presentation transcript.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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