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Featured Sponsors
General Guidelines for Building Effective Service Catalogs by Global Knowledge
December 06, 2011 - (Free Research)
In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.
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General Introduction to Microsoft® Exchange Server 2010 Sizing by Dell and Microsoft
April 11, 2013 - (Free Research)
Review this white paper to explore the latest architectural improvements in Exchange Server 2010 along with the sizing and server role considerations for this upgrade. In addition, learn more about deployment models and example hardware options.
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ImageMC++ by Viking Software Solutions
ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.
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Expert Lessons in Implementing a Cost-Effective Disaster Recovery Plan by Dell and VMware
March 16, 2010 - (Free Research)
This SearchDisasterRecovery.com presentation transcript will give you a crash course on how to implement a cost-efficient disaster recovery plan. You'll hear an overview of disaster recovery and recieve some general advice to get you started on the business and technology considerations that are going to be crucial to you.
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Ensuring Success with On-site Testing and Targeting by WebTrends
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April 16, 2013 - (Free Research)
Your company's website is one of your most valuable assets, so it needs to be as effective, informative, and engaging as possible in order to provide the best customer experience. Turn to this white paper to learn the challenges behind optimizing your site and learn how you can avoid the pitfalls while implementing the most effective processes.
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Storage Magazine August 2012 by SearchStorage.com
August 01, 2012 - (Free Research)
In the cover story of the August 2012 issue of Storage magazine, Chris Evans provides an overview on the SSD market in general and examines the emergence - and unique quirks you should know - of all-solid-state storage arrays. Explore the August 2012 issue of Storage Magazine Online to read other expert features.
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.
October 21, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
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Can good data deliver a better customer experience? by QAS
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January 16, 2013 - (Free Research)
Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.
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Web Content Control: Five Steps to a Successful Implementation by Untangle, Inc.
October 30, 2009 - (Free Research)
Implementing Web Content Control can seem intimidating. It represents the uneasy marriage of network administration and human resource management. With a little forethought, however, it becomes straightforward and very effective. Read this whitepaper for a step-by-step overview of a successful web content control implementation.
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Why You Should Consider Hosted Messaging Security by Trend Micro GmbH
February 19, 2009 - (Free Research)
In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more.
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The Perfect Storm - Why Now Is The Time For Open Source by Red Hat and Intel
June 01, 2009 - (Free Research)
Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com
April 20, 2009 - (Free Research)
Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well.
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Cisco PIX 506E Security Appliance by Cisco Systems, Inc.
The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.
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Building a GARP-Compliant Solution by Hewlett-Packard Company
May 07, 2013 - (Free Research)
This white paper examines the importance of efficient recordkeeping and information governance. Read now to learn why, as organizations consider changes to GARP that align with their unique business goals, choosing the right solutions can be critical.
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