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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Presentation Transcript: Achieve a 360 Degree View of Your Customer by Infor

November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Avaya Asia Pacific Customer Experience Index 2013 by Avaya

November 11, 2013 - (Free Research)
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire. 
(WHITE PAPER) READ ABSTRACT |

Social Media and Customer Service by Pegasystems

May 11, 2011 - (Free Research)
One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem? 
(WHITE PAPER) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders

September 21, 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Social Media-based Customer Loyalty Programs by Infor CRM

February 06, 2012 - (Free Research)
This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. 
(EGUIDE) READ ABSTRACT |

PacketTrap MSP 6.0 by Dell Software

August 23, 2011 - (Free Research)
PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management. 
(TRIAL SOFTWARE) READ ABSTRACT |

CA eHealth Performance Manager Solution Implementation by CA Technologies.

April 28, 2009 - (Free Research)
This paper is an introduction to CA eHealth Performance Manager. This solution pinpoints network performance problems in real time, plans for future network capacity needs and identifies historical performance trends while improving staff productivity and maximizing your software investment. 
(DATA SHEET) READ ABSTRACT |

Leveraging the Talent Supply Chain for a Competitive Advantage by SAP AG

January 01, 2007 - (Free Research)
This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains. 
(WHITE PAPER) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

Disaster Recovery: A CIO’s First Line of Defense by Dell and VMware

March 05, 2013 - (Free Research)
Access this e-guide for an expert Q&A discussion with independent consultant and auditor, Paul Kirvan, on developing an effective disaster recovery and business continuity plan. In addition, compare the gains and losses for today's DR management. 
(EGUIDE) READ ABSTRACT |

Financial Opportunities of Human Resources Outsourcing by TriNet

December 2007 - (Free Research)
This white paper will explore the financial benefits from contracting with a PEO based on industry best practices. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Creating ROI with Web Experience Management by OpenText

September 2013 - (Free Research)
In this E-Guide, learn tips on creating ROI with web experience management. 
(EGUIDE) READ ABSTRACT |

Choosing a Remote DBA instead of a Full-time Consultant? by Ntirety

June 2008 - (Free Research)
Relational databases like Oracle grow 3x to 5x in size every three years, but most are not backed up properly. Learn about one of the newest trends in the industry: to outsource or out-task to your database administration needs. 
(WHITE PAPER) READ ABSTRACT |

Business Service Management by ASG Software Solutions

Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value. 
(SOFTWARE PRODUCT)

Key Insights for Managing an Effective Business Intelligence Strategy by Information Builders

May 2013 - (Free Research)
Including business users in each part of a business intelligence initiative is essential to the success of a BI project. View this expert E-guide to learn more about key BI management best practices. It discusses common myths and prejudices that hinder the success of BI efforts in companies. 
(EGUIDE) READ ABSTRACT |

Big data: Lessons from the leaders by ComputerWeekly.com

September 2012 - (Free Research)
This research from the Economist Intelligence Unit assess how far companies have progressed in their use of big data and examines how they can turn it to business advantage. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT |

Cost-Effective Document Management Solutions for Business-Critical Processes - Part I: Why a New Generation of Enterprise Content Management Solutions Are Emerging to Meet the Need for Secure Document Exchange by IntraLinks, Inc

March 2009 - (Free Research)
This is Part I of a white paper series that examines online workspaces, a type of enterprise content management solution delivered in a Software-as-a-Service model. This paper provides an overview of online workspaces as an alternative to current document management methods. 
(WHITE PAPER) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
(CASE STUDY) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

CA Identity Lifecycle Management Solution Implementation: Implement an Effective Identity Lifecycle Management Solution by CA Technologies.

April 2009 - (Free Research)
The CA Identity Lifecycle Management Solution Implementation deploys CA Identity Manager and/or CA Role & Compliance Manager in 60-day engagement phases for rapid time-to-value. Read this paper for details and learn if this solution is right for your company. 
(DATA SHEET) READ ABSTRACT |

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