Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Achieve a 360 Degree View of Your Customer by Infor November 26, 2012 - (Free Research) In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc. February 22, 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.  (WHITE PAPER) READ ABSTRACT |

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent November 23, 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.  (WHITE PAPER) READ ABSTRACT |

Social Media and Customer Service by Pegasystems May 11, 2011 - (Free Research) One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem?  (WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft October 01, 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.  (CASE STUDY) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders September 21, 2012 - (Free Research) Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies.  (WHITE PAPER) READ ABSTRACT |

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc. February 22, 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.  (CASE STUDY) READ ABSTRACT |

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc. February 22, 2008 - (Free Research) According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency.  (ARTICLE) READ ABSTRACT |

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar by Citrix Online March 23, 2009 - (Free Research) This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts.  (CASE STUDY) READ ABSTRACT |

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting January 13, 2012 - (Free Research) This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session.  (WHITE PAPER) READ ABSTRACT |

Video conferencing standards and interoperability considerations by Polycom, Inc. April 27, 2011 - (Free Research) Before you can successfully implement a video conferencing system into your enterprise, you must first understand the standards involved to ensure your solution will work with others on your network.  This e-guide uncovers standards and interoperability considerations while also providing migration planning tips.  (EGUIDE) READ ABSTRACT |

Business-Grade Video Conferencing for SMBs by Polycom, Inc. May 12, 2011 - (Free Research) In this paper, uncover the benefits of video conferencing for small and mid-size organizations while highlighting use cases for specific industries and personnel.  (WHITE PAPER) READ ABSTRACT |

Improve Organizational Communications by Cisco Systems, Inc. October 28, 2011 - (Free Research) As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity.  (WHITE PAPER)

Ease of Use in Web Conferencing – The Cost Benefits Of Making Usability a Priority by IBM February 18, 2009 - (Free Research) The benefits of Web conferencing have motivated many to become proficient at its use. But the economic downturn has brought a new urgency to finding ways to cut costs and work together efficiently. This study examines the role of usability as the major issue that stands in the way of truly beneficial adoption of web conferencing by the mainstream.  (WHITE PAPER) READ ABSTRACT |

Visual Customer Service: Improve Customer Interactions with Video by Polycom, Inc. February 28, 2013 - (Free Research) Explore how video conferencing can help not only reduce the time, cost, and carbon footprint associated with travel but also boost customer service and client satisfaction.  (WHITE PAPER) READ ABSTRACT |

Unified Communications by CDW Corporation July 27, 2010 - (Free Research) Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.  (WEBCAST) READ ABSTRACT |

Building Your Network Foundation: Routing and Switching Made Simple by Cisco Systems, Inc. February 28, 2008 - (Free Research) This guide examines the critical issues of networking, how it works, and how it can help you achieve a competitive edge.  (WHITE PAPER) READ ABSTRACT |

Evaluating video conferencing solutions by Cisco Systems, Inc. December 20, 2011 - (Free Research) Integrating video and unified communications in your enterprise is not an easy task. Access this Technical Guide to view expert advice into creating a viable and effective integration strategy that will support interworking with your existing end points, as well as those to come.  (EGUIDE) READ ABSTRACT |

Cut Costs and Drive Efficiency of Virtual Teams by Citrix Online Go To Meeting January 06, 2009 - (Free Research) Examining results from a recently commissioned a survey of 2,318 respondents, this brief looks at the benefits of using audio conferencing combined Web conferencing to optimize team communication.  (WHITE PAPER) READ ABSTRACT |

Transform Client-Centric Consulting with Video Collaboration by Polycom, Inc. February 28, 2013 - (Free Research) Client-centric consulting services need a borderless communications strategy to facilitate collaboration regardless of time and location. This white paper details how video collaboration can provide you with exactly this. View now to learn more!  (WHITE PAPER) READ ABSTRACT |

Business Case for Integrated Unified Communications and Contact Center Solution by ShoreTel June 30, 2010 - (Free Research) In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.  (WHITE PAPER) READ ABSTRACT |

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 28, 2006 - (Free Research) This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.  (PODCAST) READ ABSTRACT |

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 09, 2006 - (Free Research) This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.  (ANALYST REPORT) READ ABSTRACT |

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