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Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Achieve a 360 Degree View of Your Customer by Infor

November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Avaya Asia Pacific Customer Experience Index 2013 by Avaya

November 11, 2013 - (Free Research)
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire. 
(WHITE PAPER) READ ABSTRACT |

Social Media and Customer Service by Pegasystems

May 11, 2011 - (Free Research)
One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem? 
(WHITE PAPER) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders

September 21, 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. 
(WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 01, 2007 - (Free Research)
Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted. 
(CASE STUDY) READ ABSTRACT |

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar by Citrix Online

March 23, 2009 - (Free Research)
This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. 
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Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting

January 13, 2012 - (Free Research)
This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session. 
(WHITE PAPER) READ ABSTRACT |

Video Conferencing: The Key to Successful DR? by SearchSecurity.com

August 31, 2012 - (Free Research)
This E-Guide from SearchNetworking.com describes how businesses of all sizes can benefit from video conferencing technology. View now to learn the increasing role video is playing in not only collaboration and connectivity but also disaster recovery initiatives and maintaining business continuity. 
(EGUIDE) READ ABSTRACT |

Video conferencing standards and interoperability considerations by SearchSecurity.com

April 27, 2011 - (Free Research)
Before you can successfully implement a video conferencing system into your enterprise, you must first understand the standards involved to ensure your solution will work with others on your network.  This e-guide uncovers standards and interoperability considerations while also providing migration planning tips. 
(EGUIDE) READ ABSTRACT |

Improve Organizational Communications by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity. 
(WHITE PAPER)

Business-Grade Video Conferencing for SMBs by Polycom, Inc.

May 12, 2011 - (Free Research)
In this paper, uncover the benefits of video conferencing for small and mid-size organizations while highlighting use cases for specific industries and personnel. 
(WHITE PAPER) READ ABSTRACT |

Evaluating video conferencing solutions by SearchSecurity.com

December 20, 2011 - (Free Research)
Integrating video and unified communications in your enterprise is not an easy task. Access this Technical Guide to view expert advice into creating a viable and effective integration strategy that will support interworking with your existing end points, as well as those to come. 
(EGUIDE) READ ABSTRACT |

Ease of Use in Web Conferencing – The Cost Benefits Of Making Usability a Priority by IBM

February 18, 2009 - (Free Research)
The benefits of Web conferencing have motivated many to become proficient at its use. But the economic downturn has brought a new urgency to finding ways to cut costs and work together efficiently. This study examines the role of usability as the major issue that stands in the way of truly beneficial adoption of web conferencing by the mainstream. 
(WHITE PAPER) READ ABSTRACT |

Unified Communications by CDW Corporation

July 27, 2010 - (Free Research)
Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. 
(WEBCAST) READ ABSTRACT |

Vidyo Enabled Customer Service & Support by Vidyo, Inc.

May 27, 2014 - (Free Research)
This informative white paper examines how video conferencing solutions have the ability to dramatically improve your organization's customer service, enabling instant communications and collaboration to help streamline services and drive innovation. 
(WHITE PAPER) READ ABSTRACT |

Cut Costs and Drive Efficiency of Virtual Teams by Citrix Online Go To Meeting

January 06, 2009 - (Free Research)
Examining results from a recently commissioned a survey of 2,318 respondents, this brief looks at the benefits of using audio conferencing combined Web conferencing to optimize team communication. 
(WHITE PAPER) READ ABSTRACT |

Business Case for Integrated Unified Communications and Contact Center Solution by ShoreTel

June 30, 2010 - (Free Research)
In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates. 
(WHITE PAPER) READ ABSTRACT |

Transforming Financial Services with Video-Enabled Client Tools by Vidyo, Inc.

May 22, 2014 - (Free Research)
This informative resource discusses a video conferencing platform that video-enables your high-value client services and is easily integrated with your infrastructure, allowing meetings to be held securely over the internet. 
(WHITE PAPER) READ ABSTRACT |

How to Get Ahead in a Challenging Economy by Cisco Systems, Inc.

August 14, 2009 - (Free Research)
Like their larger counterparts, small businesses are turning to innovative, network-based communication tools to work more efficiently for less. Cisco offers a number of unified communications solutions tailored specifically to small businesses. 
(WHITE PAPER) READ ABSTRACT |

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 28, 2006 - (Free Research)
This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 
(PODCAST) READ ABSTRACT |

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 09, 2006 - (Free Research)
This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 
(ANALYST REPORT) READ ABSTRACT |

The Top Five Benefits of Video Conferencing by Polycom, Inc.

January 26, 2009 - (Free Research)
From obvious benefits, like reduced travel costs, to a few less apparent advantages, see what Polycom customers, resellers and industry analysts are saying about the power of video conferencing. 
(WHITE PAPER) READ ABSTRACT |

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies.

September 2008 - (Free Research)
Web collaboration solutions are emerging as one of the building blocks of those applications. 
(WHITE PAPER) READ ABSTRACT |

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