|
| |
1 - 25 of 475 | Next Page
|
Featured Sponsors
Achieve a 360 Degree View of Your Customer by Infor
November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.
|
Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation
July 2006 - (Free Research)
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.
|
Use effective call centers to build customer loyalty by Infor CRM
February 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
|
Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd
December 2012 - (Free Research)
In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.
|
How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc.
February 2013 - (Free Research)
This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.
|
Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc.
October 2012 - (Free Research)
Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.
|
Infrastructures for Innovation by Qwest Communications
May 2010 - (Free Research)
A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings. Read this paper to learn more.
|
BoxTone: Mobile User Management with ITIL and ITSM by BoxTone
April 2008 - (Free Research)
This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service...
|
Predictive Analytics for Sales and Marketing by Information Builders
September 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies.
|
The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent
November 2009 - (Free Research)
Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.
|
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
|
How Technology is Changing the Role of Sales Professionals by DocuSign, Inc.
September 2012 - (Free Research)
Access this e-guide to gain expert insight into the changing role of the sales professional and find out the role technology has played in its evolution. Read on to learn how to establish an effective management strategy for the modern sales world, and discover what the experts predict the future hold for sales.
|
Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc.
September 2010 - (Free Research)
This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM.
|
Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.
|
Wireless Push Email for the Smaller Business: A Comparison by J. Gold Associates, LLC
February 2009 - (Free Research)
This whitepaper explores the requirements and use of mobile extensions to email and PIM systems in companies that have selected the popular Microsoft Exchange environment as their email solution.
|
Accelerate ITIL Initiatives by Bomgar Corporation
(E-mail this company)
March 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
|
Strategic insights for your social CRM strategy by Infor
May 2013 - (Free Research)
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
|
Quest MessageStats™ by Quest Software, now a part of Dell
Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.
|
Leveraging the Talent Supply Chain for a Competitive Advantage by SAP AG
January 2007 - (Free Research)
This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains.
|
Beating the Browser Wars: How to Win the Battle for Web Performance by Gomez
August 2009 - (Free Research)
The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them.
|
Addressing Mobile Threats: Effective Detection and Response by ArcSight, an HP Company
March 2007 - (Free Research)
Mobile threats can take on many forms including malware, distributed denial of service attacks (DDoS), and fraud. While these attacks aren't new, their ability to leverage mobile devices is. This paper focuses on a few of the most problematic mobile threats and provides tips and hints for how to handle them. Read on to learn more.
|
|
|
