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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
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Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
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Presentation Transcript: Achieve a 360 Degree View of Your Customer by Infor

November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies. 
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Avaya Asia Pacific Customer Experience Index 2013 by Avaya

November 11, 2013 - (Free Research)
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire. 
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Empowering People, Powering Brands: Empower Your Agents by Oracle Corporation

December 28, 2012 - (Free Research)
View this video to learn more about how you can empower your agents to give your customers the service they deserve. 
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Social Media and Customer Service by Pegasystems

May 11, 2011 - (Free Research)
One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem? 
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Predictive Analytics for Sales and Marketing by Information Builders

September 21, 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. 
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Practical and Flexible IT Service Management for the Real World by Numara Software

January 06, 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
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Greater Business Agility with Network Virtualization Overlays by Dell, Inc.

December 31, 2013 - (Free Research)
This white paper highlights a top vendor's network virtualization overlays solution that abstracts physical networks while facilitating network virtualization. 
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Symantec Protection Suite Enterprise Edition by Symantec Corporation

June 18, 2009 - (Free Research)
Symantec Protection Suite creates a protected endpoint and messaging environment that is secure against today's complex malware, data loss and spam threats, and is quickly recoverable in the event of failure. 
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Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com

March 19, 2013 - (Free Research)
In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now. 
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Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management by Embarcadero Technologies, Inc.

October 19, 2009 - (Free Research)
In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns. 
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Closing the Storage Virtualization Gap with EMC Isilon by EMC Isilon

May 01, 2011 - (Free Research)
Storage in virtual environments can get tricky - with traditional backup methods unable to keep up with the demands of virtualization, new strategies are essential. This white paper from ESG introduces a new virtual storage solution designed to maintain efficiency and meet the growing demands of server virtualization. Read on to learn more. 
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Adobe Flash Builder 4 by Adobe Systems, Inc.

January 04, 2011 - (Free Research)
Enterprises are challenged to create easy to use rich Internet applications that enable users and customers to access and interact with data and content in more intuitive and visual ways. Download this trial software to learn more. 
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CW Buyer's Guide: Software-defined networking by ComputerWeekly.com

April 05, 2013 - (Free Research)
Computer Weekly looks at how SDN can give IT administrators greater control over the network infrastructure and make it more flexible and agile part of the business. 
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Virtualizing the Client PC: A Proof of Concept by Intel Corporation

November 2008 - (Free Research)
In this paper Intel IT explores a proof of concept study that examined the viability of abstracting the client operating system from the hardware platform using virtualization. 
(WHITE PAPER)

Presentation Transcript - Improving Data Center Relations: IT Versus Facilities by Viridity Software

November 2010 - (Free Research)
Today, IT resources can be provisioned quickly and cheaply—some would say too quickly and cheaply. But those IT resources rely on brick and mortar as well as megawatts, which are abstracted from the IT department. This Webcast will identify pitfalls data center teams should avoid. 
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Service Orientation and Its Role in Your Connected Systems Strategy: Building Distributed Applications by Microsoft Corporation India Pvt Ltd

October 2008 - (Free Research)
This white paper presents the Microsoft Corporation vision for service orientation and service-oriented architecture in enterprise computing. 
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Presentation Transcript: Managing IT Complexity-- A CIO Roundtable Discussion by ASG Software Solutions

August 2010 - (Free Research)
Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations. 
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Managing IT Complexity: A CIO Roundtable Discussion by ASG Software Solutions

August 2010 - (Free Research)
Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations. 
(WEBCAST) READ ABSTRACT |

Web Services and Data Integration Across Heterogeneous Data Sources by Progress DataDirect

March 2009 - (Free Research)
During this webinar we wrote, tested and deployed real XML and XQuery-based solutions. 
(WEBCAST) READ ABSTRACT |

Choosing the Right Enterprise Network Management Solution by SolarWinds, Inc.

November 2009 - (Free Research)
This EMA white paper is meant to serve as a guide to help decision makers purchasing or re-assessing their existing network management solutions. This paper discusses the challenges and the most widely available solution providers and how these tools can help achieve and deliver both reliability and performance on enterprise networks. 
(WHITE PAPER) READ ABSTRACT |

The Benefits of Model Driven Development by CA Technologies.

March 2008 - (Free Research)
Read this white paper to learn why model driven development (MDD) can simplify the process of writing software applications, increase productivity, eliminate the need for the code testing cycle, and more. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 27 November 2012: Announcing the most influential people in UK IT by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, we reveal our annual UKtech50 list of the 50 most influential people in UK IT, and interview the winner, Warren East, CEO of chip design firm ARM. Also in this issue, we conclude our buyer's guide to infrastructure as a service with an in-depth analysis of Microsoft's Azure cloud platform. Read the issue now. 
(EZINE) READ ABSTRACT |

Simplifying Programs for Better Performance and Reinvestment Opportunities in the Public Sector by Oracle Corporation

June 2012 - (Free Research)
This paper reviews the Federal CIO's strategic approach to achieve more with less. You'll also learn how to implement and create the infrastructure to support your strategy. 
(WHITE PAPER) READ ABSTRACT |

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