This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions. 

In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). 

Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 

Deploying a private cloud successfully requires extensive planning and a smartly executed strategy. Read this expert e-guide to review the key steps to take to effectively implement a private cloud in your enterprise and discover how to prepare for road blocks that may come up along the way. 

This technical brief explains how you can prove the identity of the other party in an e-transaction or exchange of information and also describes why Quest’s Defender is an excellent solution to help you accomplish this. 

Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line. 

While private clouds have increased in popularity, many IT pros are still unsure about what this platform has to offer. Access this expert resource to review growing trends in cloud computing, along with the top challenges of a private cloud adoption. Discover what cloud computing can mean for your enterprise in the future. 

Now that you've reviewed the essential issues involved in any backup acquisition, this guide focuses on the specific considerations of enterprise-class tape libraries. You'll also find a series of specifications to help make on-the-spot product comparisons between vendors like Quantum Corp., Hewlett-Packard Corp., IBM, SpectraLogic Corp., and more. 

Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this podcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process. 

This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. 

This white paper explores a cloud-based email provider that offers unrivaled security, email archiving features, secure wireless support, email continuity services and full support for regulatory review in compliance with FINRA regulations. 

Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more.