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Building CEM Expertise for Business Value by Genesys

August 26, 2013 - (Free Research)
In this expert e-guide, discover why the contact center should play a more pivotal role in customer experience management, and learn how to merge siloed processes to create a more cohesive customer experience. 
(EGUIDE) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Next Steps and Trends in Enterprise Content Management Technology by SpringCM

October 2010 - (Free Research)
ECM is a long-established market, but ECM technology is changing, evolving and taking on increased importance to organizations as they look to gain more value and insight from documents, emails, blogs etc. Through this e-book you will obtain an expert overview of ECM and an in-depth look at where this market is headed. 
(EBOOK) READ ABSTRACT |

IBM Active Content: Linking ECM and BPM to Enable the Adaptive Enterprise by IBM Software Group

February 2008 - (Free Research)
An Active Content-based ECM solution adds significant value to ECM and is unique among ECM solution providers. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Next Steps and Trends in Enterprise Content Management Technology by ASG Software Solutions

April 2010 - (Free Research)
This E-Book will provide an expert overview of ECM, a look at recent trends shaping the market today, advice on navigating ECM technology purchases – and an in-depth look at where this market is headed. 
(EBOOK) READ ABSTRACT |

Presentation Transcript: Developing a Scalable Strategy for Enterprise-wide Content Management and Collaboration by IBM

August 2011 - (Free Research)
Enterprise content management and collaboration programs require more than software. This podcast explains how to design ECM and collaboration strategies that can scale as businesses grow. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Guide: Next Steps and Trends in Enterprise Content Management by Dell, Inc.

May 2011 - (Free Research)
Enterprise content management is a long-established market, but ECM technology is changing, evolving and taking on increased importance to organizations. This eBook provides an overview of ECM, a recap of recent developments in the market and an in-depth look at emerging management trends. 
(EBOOK)

Why Cloud? Better Security than Most Companies Can Provide Themselves by Five9

May 2013 - (Free Research)
This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise. 
(WHITE PAPER) READ ABSTRACT |

Maximize the business value of your information by Iron Mountain

March 2012 - (Free Research)
Your company's information is the most valuable asset you have, so protecting it and getting the most business value possible from it is vital to your enterprise's success. Read this white paper to learn how to maximize the value of your physical and digital data to reduce costs, improve efficiency, and reduce risk. 
(WHITE PAPER) READ ABSTRACT |

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.

April 2007 - (Free Research)
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation

December 2013 - (Free Research)
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
(WHITE PAPER) READ ABSTRACT |

Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 2012 - (Free Research)
The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it. 
(IT BRIEFING) READ ABSTRACT |

Gartner: The future of videoconferencing by ComputerWeekly.com

September 2010 - (Free Research)
With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. 
(WHITE PAPER) READ ABSTRACT |

SearchStorageUK Essential Guide to Backup by SearchStorage.co.UK

May 2012 - (Free Research)
Check out this expert E-Guide to discover the current state of backup, and learn about today's newest available data protection, virtualization and backup technologies. 
(EGUIDE) READ ABSTRACT |

Unified Communications: Strategic Value, Benefits and the Role of System Integrators by Hewlett-Packard Company

August 2008 - (Free Research)
This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges. 
(WHITE PAPER) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

Transforming Financial Services with Video-Enabled Client Tools by Vidyo, Inc.

May 2014 - (Free Research)
This informative resource discusses a video conferencing platform that video-enables your high-value client services and is easily integrated with your infrastructure, allowing meetings to be held securely over the internet. 
(WHITE PAPER) READ ABSTRACT |

Oracle: Big Data for the Enterprise by Oracle Corporation

December 2011 - (Free Research)
By using the Oracle big data appliance with Oracle Exadata, enterprises can acquire, organize and analyze all their enterprise data to make the most informed decisions. 
(WHITE PAPER) READ ABSTRACT |

Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company)

September 2005 - (Free Research)
The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying. 
(WEBCAST) READ ABSTRACT |

Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps

July 2012 - (Free Research)
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Developing the right social CRM strategies for improved customer service by Avaya

February 2013 - (Free Research)
Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels. 
(EGUIDE) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

Contract management's effect on In-house counsel by IBM

November 2013 - (Free Research)
Access this white paper to discover how to gain 100% contract lifecycle visibility, mitigate risks, enforce compliance, and much more. 
(WHITE PAPER) READ ABSTRACT |

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