This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance. 

The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. 

The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning. 

IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... 

This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets. 

System i provides a wealth of data to help analyze performance and storage usage, but System i administration tools make this information cumbersome to access. This white paper offers best practices for selecting third-party system management tools to take full advantage of this information. 

It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined. 

The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible. 

Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This webcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI. 

Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations. 

This paper will show you how to navigate around the usual hurdles and deliver collaborative BI that works. 

Learn how configuration drift can challenge configuration management databases (CMDB) integrity and how a configuration audit tool and an effective change management process can help you keep our CMDB on course. 

A robust governance framework is imperative for effective Enterprise Architecture (EA). Our framework helps you assess performance and chart a continuous improvement course that deepens the impact of your EA program.