Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers. 

In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now. 

E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 

The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. 

This is the first in a series of articles covering how to develop HTML5 applications for Intel AppUp. This first article will cover the basics of getting a minimal application packaged using the Encapsulator tool. Later articles will describe some larger example applications that illustrate different features of HTML5. 

In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 

As digital channels evolve, so should your business's digital strategy – yet most businesses today still rely solely on websites to generate traffic and attract customers. In order to thrive, you need to engage and interact with customers across a variety of channels. Read on to learn how to get started crafting a strong digital presence. 

This report from Accenture looks at the challenges facing the public sector in offering digital services. 

Read this brief paper to learn about LimelightDELIVER, which is designed to accelerate rich media delivery to huge audiences, reducing the load on your infrastructure. LimelightDELIVER also accelerates delivery of standard web file formats, such as JPEG, GIF, JavaScript, CSS, and HTML. 

In this week's Computer Weekly, transformation. Download the new issue now. 

With every major IT purchase expected to deliver a rapid payback in the current economic climate, it is vital to demonstrate in hard numbers the return on investment for upgrading servers when they are struggling to support the business. This report offers a guide to calculating the ROI for moving to the latest server technology. 

Brocade Mobility enterprise Wireless LAN (WLAN) solutions, featuring support for 802.11n-based wireless networking, can help K-12 districts efficiently contain costs and lay the foundation for future growth.