Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger. 

This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 

Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools. 

This newsletter discusses the challenges many organizations face when trying to utilize 'social intelligence.' Access this resource now for insight on how to use data for enhanced customer interactions. 

Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. 

The Swiss Colony is one of the world's largest and most successful multi-title catalog companies, with a strong infrastructure to capture and report information. As e-commerce grew as a channel, a whole new series of analytical requirements emerged. The Swiss Colony turned to Pentaho to move to the next level in its BI and analytics capacity. 

Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. 

Generating reports from Java applications has traditionally been a difficult task with heavy coding effort in development and maintenance. Even where graphical tools are provided, users must learn how to use a new and sometimes cumbersome tool. 

SharePoint 2010 is the next step for companies that want to provide their employees the tools and information they need to be effective and efficient in the workplace. Learn the changes and improvements made to the six functional areas of SharePoint 2010 and how they come together to benefit your organization. 

This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 

Today’s organizations need to get out of Web Operations 1.0, mired in legacy tools, outdated approaches, and low expectations, and into Web 2.0 where tools and procedures are built from the ground up for high quality efficiency, reliability, and agile operations. Access this paper to learn about fully automated provisioning for Web Operations 2.0. 

This eBook addresses how IT and business professionals can align network performance with business requirements to accelerate the Web-enabled business and gain significant competitive advantage