Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Six Success Factors for Building a Best-Run Marketing Organization by SAP America, Inc. October 18, 2010 - (Free Research) This paper discusses six success factors that will enable your marketing organization to overcome the challenges to reaching growth and profitability objectives. Continue reading to learn more about these six success factors and more.  (WHITE PAPER) READ ABSTRACT |

Streamlining Processes of the Solution Provider by SAP America, Inc. August 07, 2009 - (Free Research) Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.  (WHITE PAPER) READ ABSTRACT |

Mobile Optimization – It’s Now or Never by AT&T Corp September 21, 2011 - (Free Research) Read this article to discover best practices for creating a a consumer-friendly, mobile shopping experience.  (WHITE PAPER)

Enabling Growth for Midsize Companies by SAP America, Inc. September 2008 - (Free Research) Gain insight into strategies to grow your business and learn what role IT plays in enabling your goals.  (WHITE PAPER) READ ABSTRACT |

How SSL and TLS Secure Network Transactions by GeoTrust, Inc. December 2012 - (Free Research) This E-Guide from SearchEnterpriseWAN.com aims to provide introductory knowledge of the ins and outs of SSL VPN and TLS and how they protect network transactions. View now to learn more!  (EGUIDE) READ ABSTRACT |

The Art, Act and Science of Knowing by SAS Institute Inc. July 2010 - (Free Research) We are now exiting a historical moment of under managed and only occasionally acted-upon information to an environment requiring much more active, much more intense, much more aggressive information management. You as an executive will be held much more accountable for your data management behaviors. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Mobility is Sweeping Across the Enterprise by SAP America, Inc. March 2011 - (Free Research) Learn about the momentum behind enterprise mobility and about SAP's plans for keeping up.  (WHITE PAPER) READ ABSTRACT |

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online June 2009 - (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more.  (CASE STUDY) READ ABSTRACT |

Simplifying the Scope of the PCI Audit: How Cross-Platform Server Isolation Helps Retailers Achieve Compliance by Apani February 2008 - (Free Research) This paper will describe how Apani EpiForce can solve key aspects of the PCI compliance challenge. Apani® EpiForce® proactively eliminates vulnerabilities within the corporate network by isolating computers and the business-critical data, personal information and intellectual property stored on them into logical security zones.  (ARTICLE) READ ABSTRACT |

Successfully Mitigating Corporate Risk by AT&T Corp April 2010 - (Free Research) This paper discusses how to help reduce risk and successfully manage your security infrastructure through conducting vulnerability assessments, using discovery tools, adopting centralized policy setting and event correlation, and taking a cohesive approach to updating network equipment.  (WHITE PAPER)

Faster SQL Profiling for Better Database Performance by Embarcadero Technologies, Inc. April 2009 - (Free Research) Find out how Embarcadero's DB Optimizer™ can help you to quickly discover and fix problematic SQL statements that can cause performance bottlenecks in your database. DB Optimizer™ gives you the flexibility of using a single easy-to-use IDE to test, profile and tune SQL.  (WHITE PAPER) READ ABSTRACT |

Optim Data Growth Solution for Oracle E-Business Suite by IBM Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT)

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.  (WHITE PAPER) READ ABSTRACT |

The Opportunities and Risks of Multi Tier Supply Chains by SAP America, Inc. August 2010 - (Free Research) Explore new thinking on how to manage the increasing complexity of today's supply chains – and how leading companies are evolving their approach to encompass multitier business networks enabled by electronic data exchange. They are jettisoning traditional EDI for simpler, more affordable automation techniques.  (WHITE PAPER) READ ABSTRACT |

SAP Customer Relationship Management (SAP CRM) Multimedia Presentations by SAP America, Inc. October 2010 - (Free Research) These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage.  (RESOURCE CENTER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.  (WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.  (IT BRIEFING) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.  (PODCAST) READ ABSTRACT |

Managing the Chargeback Life Cycle by SAP America, Inc. July 1967 - (Free Research) The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper by SAP America, Inc. October 2012 - (Free Research) In the context of the contact center, being able to provide agents with insights needed to support and engage customers is critical to deliver a positive customer experience. And agent desktop optimization (ADO) initiatives help contact centers accomplish this objective by empowering agents. Continue on for insights.  (WHITE PAPER) READ ABSTRACT |

LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article by SAP America, Inc. December 2011 - (Free Research) This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program.  (WHITE PAPER) READ ABSTRACT |

Defining the 21st Century salesperson by SAP America, Inc. May 2012 - (Free Research) This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.  (WHITE PAPER) READ ABSTRACT |

Keeping Up with the Mobile Consumer by SAP America, Inc. September 2011 - (Free Research) Mobile applications and devices have galvanized the retail industry. Read this white paper to learn about the business challenges, opportunities, organizational inhibitors, and technology enablers for retail industry mobility. Find recommendations for keeping the consumer at the center of your mobile strategy.  (WHITE PAPER) READ ABSTRACT |

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