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Case Study: How John Lewis Conquered the Web by ComputerWeekly.com

March 17, 2014 - (Free Research)
Bill Goodwin tells the inside story of John Lewis £40m website redevelopment project, assesses the technical and business challenges faced and its impact on the business. 
(BOOK) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Web Experience Management Infographic by OpenText

September 20, 2013 - (Free Research)
View this helpful infographic to learn about how web content management changes your business. How can you become the best at WCM in your industry? Read on to find out the steps you need to talk to become an influencial member of social media. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Management: Digital tools to create a compelling brand experience by OpenText

May 31, 2013 - (Free Research)
In this resource, discover what it takes to provide consistent customer experiences across multiple channels in order to increase brand loyalty, grow profit margins, and reduce costs. Also, learn how web content management (WCM) tools give you the ability to create these experiences. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

Mobile apps reach the busy customer by SearchCRM

March 19, 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce, An IBM Company

September 01, 2009 - (Free Research)
Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. 
(WHITE PAPER) READ ABSTRACT |

IT jobswatch - opportunities in retail by ComputerWeekly.com

February 21, 2011 - (Free Research)
This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of2010 the IT jobs market for permanent staff being recruited by retail organisations is up by5.1%.The growth indemand for IT staff in this sector shows 44.5% more vacancies being advertised than ayear ago. 
(WHITE PAPER) READ ABSTRACT |

Becoming Value-driven: Focusing on What Matters Most by IBM

August 20, 2008 - (Free Research)
This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs. 
(WHITE PAPER) READ ABSTRACT |

The Executive Buyer's Guide to Project Portfolio Management by Innotas

January 31, 2012 - (Free Research)
Move your IT projects and resources into the cloud. Download Innotas' Executive Buyer's Guide to Project Portfolio Management. The Guide provides you with an overview of Project Portfolio Management (PPM) and delivers important buying criteria to help you select the best PPM solution. 
(WHITE PAPER) READ ABSTRACT |

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM

April 01, 2009 - (Free Research)
The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Cloud-Based IT Project and Portfolio Management Services by Innotas

May 13, 2013 - (Free Research)
Cloud-based IT project and portfolio management (PPM) software is gaining popularity, but with all the vendor hype and so many options, choosing the right one can be difficult. In this in-depth Gartner report, explore why so many organizations are turning to cloud-based PPM, and compare the strengths and weaknesses of popular software vendors. 
(WHITE PAPER) READ ABSTRACT |

Four Starting Points for Effective Project and Portfolio Management by Hewlett-Packard Company

August 2008 - (Free Research)
Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes. 
(WHITE PAPER) READ ABSTRACT |

Project and Portfolio Management: Analyzing Business Project needs by SearchSoftwareQuality.com

October 2013 - (Free Research)
Without proper sequencing, marketing a software project will quickly spin out of control. PPM can organize the chaos—if you begin with the right tools. 
(EGUIDE) READ ABSTRACT |

The Business Case for Project Portfolio Management by Innotas

June 2012 - (Free Research)
Access this white paper to uncover how cloud-based portfolio project management (PPM) strategies are changing the way CIOs and IT teams are viewed by the business. Gain insight into PPM best practices and real world of examples of how PPM keeps you on time, budget, quota, and target. 
(WHITE PAPER) READ ABSTRACT |

CIO Decisions Ezine: Vol. 8 - The Portfolio Approach by CIO Decisions

September 2009 - (Free Research)
Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly. 
(EZINE)

Smarter responses to the marketplace with enterprise portfolio management by IBM

September 2011 - (Free Research)
Ensure your organisation is able to align IT project decisions with financial, marketplace and business needs. Learn how portfolio management helps business and It leaders make informed, objective decisions via scenario, statistical and financial analyses. 
(WHITE PAPER) READ ABSTRACT |

Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry by Oracle Corporation

February 2011 - (Free Research)
In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.” 
(WEBCAST) READ ABSTRACT |

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