WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Connect the Online Customer Experience with Oracle WebCenter Sites Presentation Transcript by Oracle Corporation April 15, 2013 - (Free Research) Most customers today interact with businesses on the web, so it's crucial that your organization's web presence meets their expectations. Read this presentation transcript from a webcast outlining the tools needed to help your business deliver an engaging, personalized online customer experience, starting with your web content management strategy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: Internal Deployments by Oracle Corporation August 01, 2008 - (Free Research) Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.  (WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM January 31, 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

A Framework for 2.0 Adoption in the Enterprise by NewsGator May 05, 2010 - (Free Research) This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout.  (WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 21, 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc. January 29, 2010 - (Free Research) Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Making the business case for dynamic case management by IBM November 02, 2011 - (Free Research) To reap long-term, widespread benefits from dynamic case management (DCM), it’s important to understand the business benefits and challenges. This e-book takes a look at these facets of DCM and provides expert advice on making the business case for it.  (EBOOK)

Best Practices In Enterprise Content Management: Five Tests to Evaluate Cloud Enterprise Content Management (ECM) by SpringCM March 10, 2011 - (Free Research) This paper will explore 5 tests to determine whether an organization can benefit from a Cloud ECM solution. Proven ECM technologies improve the effectiveness and efficiency of information flow in a business, ensuring the right information reaches the right person when and where they need it without compromising security of intellectual property.  (WHITE PAPER) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: External Deployments by Oracle Corporation August 01, 2008 - (Free Research) Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing.  (WHITE PAPER) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com August 24, 2012 - (Free Research) This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.  (IT BRIEFING) READ ABSTRACT |

Nine Keys to Innovation Management 2.0 by Spigit May 31, 2011 - (Free Research) Innovation is a hot topic right now, but it's never actually gone out of style. This paper highlights the nine keys to seizing the opportunity of Innovation Management 2.0.  (WHITE PAPER) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 01, 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com June 01, 2012 - (Free Research) Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.  (ANALYST BRIEF) READ ABSTRACT |

Software Internationalization/Translation/Localization Services by Globalization Partners International Globalization Partners International (GPI) provides Global Translation, Localization (L10N) and Internationalization (I18N) services into over 50 languages helping companies develop global software.  (SERVICE)

E-Book: Enterprise search trends to watch: New approaches to old “findability” problems by Lucid Works October 04, 2011 - (Free Research) This eguide complied by our editorial team discusses the latest trends in enterprise search technology including how to build a business case for enterprise search projects and guidance on managing these projects.  (EGUIDE) READ ABSTRACT |

SaaS WCM Platform: Speed Marketing Campaign Execution, Ensure Site Availability by Limelight Networks, Inc. January 25, 2013 - (Free Research) Telecommunications company Ciena, like many businesses, was utilizing an outdated WCM system that was unreliable and inefficient. Website downtime was a problem, causing security risks and costing an estimated $30,000 deficit. Read on to find out how Ciena mitigated these challenges by implementing a cloud-based, user-friendly WCM platform.  (CASE STUDY) READ ABSTRACT |

Enterprise Content Management (ECM) or Best of Breed Web Content Management (WCM) Different Technologies for Different Needs by SDL Web Content Management Solutions Division June 01, 2009 - (Free Research) This paper examines SDL Tridion's position within the overall content management landscape as defined by business needs, rather than underlying technology. It also explains how organizations can combine different content management technologies to solve various business requirements.  (WHITE PAPER) READ ABSTRACT |

Top 10 Skills in Demand in 2010 by Global Knowledge January 25, 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.  (WHITE PAPER) READ ABSTRACT |

Enterprise Strategy Group (ESG) Report: Today's Information Access Requirements Outpace Open Source Search Options by Attivio, Inc. March 24, 2010 - (Free Research) This paper examines the new information access functionality and administrative requirements - including enterprise concerns for scalability, high availability, and fault tolerance - while measuring the ability of current open source alternatives to meet these demands. This report also explores the financial aspects of open source search adoption.  (ANALYST REPORT) READ ABSTRACT |

Getting Started With LucidWorks Enterprise by Lucid Works October 18, 2010 - (Free Research) This document provides a working knowledge of the LucidWorks Enterprise search development platform. Learn about installation, indexing content from local files, web sites, databases, searching, as well as improving the user experience using features such as user alerts, auto-complete and spell-check. Previous programming experience not required.  (WHITE PAPER) READ ABSTRACT |

Case Study: Implementing Database Activity Monitoring for a Major International Telecommunications Company by IBM March 17, 2011 - (Free Research) InfoSphere Guardium’s appliance-based technology allows companies to secure their enterprise data and rapidly address compliance requirements without affecting performance or requiring changes to databases or applications. Read on to learn more about InfoSphere today.  (CASE STUDY) READ ABSTRACT |

Think You Have an Application Delivery Strategy?: The Role of Application Delivery Services Within the Enterprise by Akamai Technologies February 09, 2009 - (Free Research) Read this white paper to learn about the importance of network performance in optimizing all IP-based applications as well as web-based applications. Optimizing application traffic flows can only be achieved by subscribing to an Application Delivery Service (ADS) offered by a managed service provider.  (WHITE PAPER) READ ABSTRACT |

Integrating and monitoring business-to-business (B2B) value chains by ComputerWeekly.com September 04, 2012 - (Free Research) Analysts Clive Longbottom and Rob Bamforth offer advice on putting in place an effective, integrated, overall B2B solution.  (ANALYST REPORT) READ ABSTRACT |

Search Based Applications by Exalead January 14, 2011 - (Free Research) Management of information via computers is undergoing a revolutionary change as the frontier between databases and search engines is disappearing. Against this backdrop of nascent convergence, a new class of software has emerged that combines the advantages of each technology, right now, in Search Based Applications. Read on to learn more.  (BOOK) READ ABSTRACT |

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