In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now. 

This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time. 

In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape. 

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 

This report from Accenture looks at the challenges facing the public sector in offering digital services. 

This webcast discusses global mobility and how to work effectively with global cultural differences. 

This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

Mobile applications and devices have galvanized the retail industry. Read this white paper to learn about the business challenges, opportunities, organizational inhibitors, and technology enablers for retail industry mobility. Find recommendations for keeping the consumer at the center of your mobile strategy. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live. 

The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it. 

<p>In this paper, explore the security issues and constraints facing midsize retailers today and uncover how integrated security solutions that can help deliver comprehensive protection while delivering optimal price-performance.</p> 

This paper examines the ECM decision process, how different organizations handle it, and recommendations for improving your strategy.