Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Integrating IBM WebSphere Portal and IBM Mashup Center Software by IBM March 06, 2009 - (Free Research) This white paper outlines the potential integration options between IBM WebSphere® Portal and IBM Mashup Center software. Organizations can implement these integration options to achieve greater flexibility while lowering costs.  (WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Discount Tire Accelerates Its E-Commerce Business With Red Hat Satellite And IBM by Red Hat and JBoss July 28, 2009 - (Free Research) In 2000, Discount Tire Company decided to bring management of its e-commerce infrastructure in-house after having outsourced it for several years. Learn how they turned to the rock-solid reliability of Red Hat's Enterprise Linux platform to handle the task of supporting their new e-commerce environment.  (CASE STUDY) READ ABSTRACT |

Gartner Magic Quadrant: Selecting a vendor by IBM November 03, 2011 - (Free Research) The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.  (WHITE PAPER) READ ABSTRACT |

E-commerce and Consumer Retailing: Risks and Benefits by ISACA December 01, 2010 - (Free Research) ISACA recently unveiled the results of its 2010 survey "Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety." This white paper discusses many of the risks associated with such actions and provides recommendations for enterprises dealing with such challenges.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of IBM® Exceptional Web Experience by IBM March 30, 2012 - (Free Research) Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this.  (WHITE PAPER) READ ABSTRACT |

Load Factor: performance testing for web applications by Hewlett-Packard Company May 31, 2012 - (Free Research) This resource describes the importance of measuring application performance. Inside, discover load and performance testing best practices and see how you can make a successful performance testing process – click through to read on today.  (WHITE PAPER) READ ABSTRACT |

Exalogic & Exadata: The Optimal Platform for ATG by Oracle Corporation January 06, 2012 - (Free Research) Download this white paper to learn about the market-leading e-Commerce solution and how improved performance can lead to increased conversion rates and higher revenue.  (WHITE PAPER) READ ABSTRACT |

European cross-border e-commerce by ComputerWeekly.com January 17, 2012 - (Free Research) European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.  (IT BRIEFING) READ ABSTRACT |

Personalization Driving E-Commerce by Limelight Networks, Inc. January 28, 2013 - (Free Research) Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger.  (EGUIDE) READ ABSTRACT |

Bridge the Gaps in Your E-Commerce Strategy with Electronic Signatures from DocuSign by DocuSign, Inc. April 03, 2008 - (Free Research) This special brief discusses the role of electronic signature technology in closing lingering workflow automation gaps to enhance an organization's overall e-commerce strategy.  (WHITE PAPER) READ ABSTRACT |

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.  (WHITE PAPER) READ ABSTRACT |

How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online by VeriSign EMEA February 18, 2011 - (Free Research) If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper.  (WHITE PAPER) READ ABSTRACT |

QSA Tokenization Broker Assessors Guide by Intel May 10, 2011 - (Free Research) Tokenization has become popular as a way of strengthening the security of credit card and e-commerce transactions while minimizing the cost and complexity of compliance. In this white paper, learn about a tokenization approach that can reduce compliance costs in both data center and private cloud environments.  (WHITE PAPER) READ ABSTRACT |

Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences by SiteCore December 31, 2012 - (Free Research) This resource examines the crucial role that content management systems (CMSs) play in delivering a personalized customer experience, and outlines key factors that your organization should consider in order to make the CMS selection process a success.  (WHITE PAPER) READ ABSTRACT |

CMS selection drives customer experience: A guide for marketers & developers by SiteCore May 02, 2013 - (Free Research) Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools.  (WHITE PAPER) READ ABSTRACT |

Sales 2.0 and Your Website by Limelight Networks, Inc. October 01, 2011 - (Free Research) Research suggests that 67% of customer interactions were conducted online vs. offline in 2011 – and with the advent of Web 2.0, this percentage is projected to increase. But traditional sales best practices are ineffective in this Web-savvy environment. Read on to learn how to enhance your sales tactics in today's digitally driven world.  (WHITE PAPER) READ ABSTRACT |

Achieving Marketing Success Through Digital Presence Strategy by Limelight Networks, Inc. August 01, 2012 - (Free Research) Poor website performance (slow loading times or inaccessible content on mobile devices) negatively impact the success of your marketing initiatives - and traditional web content management (WCM) strategies fall short. Read on to learn key methods for improving your WCM to deliver a positive website experience and meet customer expectations.  (WHITE PAPER) READ ABSTRACT |

How to Stop Webpage Speed from Killing your Marketing by Limelight Networks, Inc. April 01, 2012 - (Free Research) The time it takes your website to load could be negatively impacting customer retention and causing lost revenue. Aberdeen Group reported that a 1 second delay in page loading time can result in a 16% drop in customer satisfaction and 11% fewer page views. Read on to learn how to mitigate this challenge with front-end optimization.  (WHITE PAPER) READ ABSTRACT |

Website Globalization Survey by Limelight Networks, Inc. August 01, 2012 - (Free Research) In today's digital world with tech-savvy and demanding consumers, an effective web presence can make or break your business. In order to remain competitive, companies are optimizing their web content management (WCM) strategies. Read on to review the survey results of 200 CMOs on the top challenges of WCM and learn how to overcome them.  (WHITE PAPER) READ ABSTRACT |

NetAcuity IP Intelligence Technology by Digital Element NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT)

Removing Internet Anonymity Barriers with IP Intelligence by Digital Element January 2008 - (Free Research) NetAcuity IP Intelligence technology provides an excellent way to non-invasively gather new intelligence about the online universe, and Digital Element delivers the de facto standard in IP Intelligence.  (WHITE PAPER) READ ABSTRACT |

Minimize the Impact of Payment Card Industry (PCI) Standard on SAP Applications by Paymetric, Inc. January 2008 - (Free Research) Explore encryption management for credit card data to ensure performance and availability of SAP applications. Learn implementation requirements, hurdles to development, and how you can improve security of sensitive customer information.  (WHITE PAPER) READ ABSTRACT |

Staples Case Study by IBM September 2011 - (Free Research) Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers.  (CASE STUDY) READ ABSTRACT |

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

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