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E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty by Microsoft

October 28, 2011 - (Free Research)
This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan. 
(EBOOK)

How SSL and TLS Secure Network Transactions by GeoTrust, Inc.

December 20, 2012 - (Free Research)
This E-Guide from SearchEnterpriseWAN.com aims to provide introductory knowledge of the ins and outs of SSL VPN and TLS and how they protect network transactions. View now to learn more! 
(EGUIDE) READ ABSTRACT |

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft

June 28, 2007 - (Free Research)
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). 
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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 26, 2011 - (Free Research)
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 
(WHITE PAPER) READ ABSTRACT |

Exalogic & Exadata: The Optimal Platform for ATG by Oracle Corporation

January 06, 2012 - (Free Research)
Download this white paper to learn about the market-leading e-Commerce solution and how improved performance can lead to increased conversion rates and higher revenue. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 22, 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
(WHITE PAPER) READ ABSTRACT |

Oracle Database 11g Application Development by Oracle Corporation

June 2007 - (Free Research)
Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools. 
(WHITE PAPER) READ ABSTRACT |

Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation

April 2011 - (Free Research)
The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. 
(WHITE PAPER) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 2011 - (Free Research)
Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. 
(EBOOK)

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software

September 2008 - (Free Research)
This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. 
(WHITE PAPER) READ ABSTRACT |

CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.

August 2011 - (Free Research)
The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business. 
(WHITE PAPER) READ ABSTRACT |

Oracle Business Intelligence Publisher by Oracle Corporation

October 2010 - (Free Research)
Oracle Business Intelligence Publisher (BI Publisher), Oracle’s enterprise reporting server that writes, manages, and delivers all types of highly formatted documents, eliminates the need for costly point solutions. Read this paper to find out so much more. 
(WHITE PAPER) READ ABSTRACT |

Introduction to Microsoft Dynamics CRM Online by Microsoft

September 2009 - (Free Research)
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. 
(WEBCAST) READ ABSTRACT |

8 Steps to a Better Social Media Strategy by Oracle Corporation

November 2013 - (Free Research)
The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet. 
(WHITE PAPER) READ ABSTRACT |

Backup and Recovery Performance and Best Practices for Exadata Cell and the Oracle Exadata Database Machine by Oracle Corporation

June 2010 - (Free Research)
One of the key operational aspects of deploying a Sun Oracle Database Machine is to ensure that database backups are performed and restoration of the Oracle Database is possible if disaster strikes. This paper describes the best practices for setting up the optimal backup and recovery strategy to protect your mission-critical data. 
(WHITE PAPER) READ ABSTRACT |

The future of mobile CRM by SugarCRM Inc.

March 2012 - (Free Research)
In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape. 
(EGUIDE) READ ABSTRACT |

The Social CRM Playbook by SugarCRM Inc.

August 2011 - (Free Research)
This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM. 
(WHITE PAPER) READ ABSTRACT |

Maintaining Trust: Protecting Your Web Site Users from Malware by IBM

November 2009 - (Free Research)
This paper explores the problem of malware and how it is increasingly being delivered through legitimate Web sites. It also introduces new techniques from IBM that are designed to go beyond standard security measures to help organizations proactively defend against threats. 
(WHITE PAPER) READ ABSTRACT |

The Return on Investment of Payment Card Industry Data Security Standards Compliance by IBM

June 2009 - (Free Research)
Compliance with PCI DSS has become a global requirement for any business or entity that processes credit card transactions as payment for goods and services. This paper explores the ROI implications and opportunities of PCI. 
(WHITE PAPER) READ ABSTRACT |

Escaping PCI purgatory by IBM

February 2009 - (Free Research)
IBM offers comprehensive solutions designed to take businesses through the entire PCI compliance process and continue to meet new requirements, supporting the next level of security. Read the white paper ‘Escaping PCI Purgatory’ to learn more. 
(WHITE PAPER) READ ABSTRACT |

Try Rational AppScan by IBM

November 2009 - (Free Research)
Download Rational® AppScan® Standard Edition V7.9, previously known as Watchfire AppScan, a leading Web application security testing tool that automates vulnerability assessments and scans and tests for all common Web application vulnerabilities including SQL-injection, cross-site scripting, and buffer overflow. 
(ASSESSMENT TOOL)

Try Office 365 for free for 30 days by Microsoft

September 2011 - (Free Research)
Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money and free up valuable resources. 
(DOWNLOAD)

Enterprise Portal Rationalization: Using a Service-Oriented Architecture to Stop Web Asset Sprawl by Oracle Corporation

March 2009 - (Free Research)
This paper provides an overview of the problem of Web sprawl, and an account of the rationalization strategies organizations are adopting to gain the upper hand on sprawl. Adopting a service-oriented architecture based on integrated application platform infrastructure emerges as the key to rationalizing sprawl. 
(WHITE PAPER) READ ABSTRACT |

Self-Service That Really Serves by Oracle Corporation

June 2009 - (Free Research)
To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. 
(WHITE PAPER) READ ABSTRACT |

Unified communications and collaboration in action by IBM

October 2009 - (Free Research)
Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications. 
(PRODUCT DEMO)

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