Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

E-Guide: Why your clients should measure their data center energy efficiency by Intel February 14, 2011 - (Free Research) Read this E-Guide to learn more about why measuring data center efficiency is important for your clients and what exactly they should be measuring.  (EGUIDE) READ ABSTRACT |

E-Guide: Avoiding Application Security Pitfalls by IBM January 14, 2011 - (Free Research) This e-guide will explain why people aren’t integrating security with application lifecycle management, the risks businesses take by not taking security measures seriously and what you can do. Read this e-guide to learn why application security measures often fail and what can be done to mitigate them.  (EGUIDE) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Retail’s Mobility Imperative: A Measured Approach to the Emerging Channel by BlackBerry July 27, 2010 - (Free Research) This study examines what's driving retailers' mobile strategies, where they're focusing their time and money, and how they plan to measure their performance. In addition, view results of an exclusive survey of more than 300 executives at top U.S. retailers. Continue reading to learn more!  (ANALYST REPORT) READ ABSTRACT |

Test Management: Measuring Quality in the Agile Enterprise by Micro Focus July 01, 2012 - (Free Research) The methods of measuring software quality in an agile environment are drastically different from tactics used in traditional IT landscapes. Discover why the "plan the work, then work the plan" technique doesn't work with agile IT, the 10 agile metrics you should be tracking, 3 questions to help determine when to start tracking defects, and more.  (EBOOK)

How to tackle risk taxonomy by ComputerWeekly.com November 25, 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.  (WHITE PAPER) READ ABSTRACT |

E-guide: Web SSL VPNs vs. traditional IPsec VPNs: How do they measure up? by Thawte Inc. May 18, 2011 - (Free Research) This e-guide from SearchEnterpriseWAN.com, uncovers the key advantages of Web SSL VPNs and explores the top benefits, how they differ from traditional IPsec VPNs and why now is the right time to invest.  (EGUIDE) READ ABSTRACT |

E-Book: TechTarget ANZ's guide to slashing power bills by Raritan Inc. August 20, 2010 - (Free Research) CIOs are under pressure to cut energy costs, but often lack a baseline from which to start their energy management effort. This e-book explores the techniques CIOs can use to measure energy consumption, to help improve data centre operations and the bottom line.  (EBOOK) READ ABSTRACT |

Roundup of Business Intelligence and Information Management Research, 1Q08 by Actuate July 2008 - (Free Research) This document provides a roundup of 1Q08 (and some earlier) research and toolkits for IT leaders on the topic of business intelligence (BI) and information management.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

How to Accurately Detect and Correct Packet Loss by Silver Peak December 2010 - (Free Research) This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.  (WHITE PAPER) READ ABSTRACT |

Load Factor: performance testing for web applications by Hewlett-Packard Company May 2012 - (Free Research) This resource describes the importance of measuring application performance. Inside, discover load and performance testing best practices and see how you can make a successful performance testing process – click through to read on today.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

Virtual Data Center E-Zine:Volume 32: Public vs. Private: Comparing Cloud Architectures by Thawte Inc. February 2012 - (Free Research) In this e-zine, compare the trade-offs of private and public cloud computing. Find out how you can measure, monitor and optimize the performance of applications in the cloud. Plus, learn how you can develop a solid plan for virtualizing your applications.  (EZINE)

E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc. October 2009 - (Free Research) In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue.  (CASE STUDY) READ ABSTRACT |

Automated Invoice Processing into Oracle E-Business Suite by ReadSoft August 2009 - (Free Research) Document automation will add to the company's bottom line, save time, better business processes, and increased control. This paper will demonstrate how to automate the AP process within Oracle E-Business Suite, and what type of investment will need to be made and what kind of benefits can be expected.  (WHITE PAPER) READ ABSTRACT |

BPM Quarterly eZine: Assess for Success - Measuring BPM's Benefits by IBM May 2011 - (Free Research) This BPM Quarterly e-zine explores ways you can accurately gauge the progress of your BPM effort. Inside, find not only best practices and expert advice, but access to additional resources about reducing the complexity of BPM integrations and successfully combining BPM and customer relationship management (CRM).  (EZINE)

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Energy Efficient IT E-Book - Chapter 4: A Step-by-Step Guide to Data Center Energy Efficiency by SearchDataCenter.com March 2010 - (Free Research) Chapter 4 of this e-book summarizes strategies for lessening the environmental impact of data centers and helps IT managers create a holistic four-phased approach to an energy-efficient data center project that includes persuading C-level executives to pursue energy efficiency, measuring data center energy consumption, and much more.  (EBOOK) READ ABSTRACT |

How to Certify or Re-certify Twisted-Pair Cabling for 10 Gb/s Ethernet by Fluke Networks June 2008 - (Free Research) This paper provides a background and an overview of the performance requirements for the twisted-pair cabling and methods to measure and certify the performance of the installed cabling system.  (WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Zebra. We Tag It - E-Book by Zebra Technologies April 2011 - (Free Research) When you tag it, you can see it, measure it, and learn from it. Tagging gives visibility into business to make the right decisions, at the right time, with the right information. Zebra can tag it with everything from bar codes to badges to RFID. Get the right information to do it better. All you have to do is tag it.  (EBOOK) READ ABSTRACT |

MDM features vs. native mobile security by Websense, Inc. April 2012 - (Free Research) When it comes to mobile security, how can you ensure your device is secure? While mobile devices already have native security measures embedded, there are also mobile device management (MDM) products available. Which is the better approach? In this e-guide, expert Lisa Phifer takes a look at the pros and cons of each.  (EGUIDE) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.  (WHITE PAPER) READ ABSTRACT |

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