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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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SQL Anywhere v11.0.1 Developer Edition by Sybase, an SAP company

June 18, 2010 - (Free Research)

Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages.

(DOWNLOAD)

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The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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Network Best Practices: Prepare For The Future by Quest Software

February 10, 2012 - (Free Research)

This white paper delivers best practices for helping you with network planning and expansion. From design considerations to business needs, get the information you need to build a successful network plan.

(WHITE PAPER)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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SearchVirtualStorage.com Tutorial: Virtual Server Management: Top Tips on Managing Storage in Virtual Server Environments by Dell and VMware

May 25, 2011 - (Free Research)

This SearchVirtualStorage.com Tutorial was designed to help data storage professionals to better manage their virtual servers. Download this tutorial now to learn the top five tips for managing storage in a virtual server environment.

(EBOOK)

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Deploying a Storage-Optimized Virtual Desktop Infrastructure by Dell, Inc.

March 11, 2011 - (Free Research)

To help simplify management of diverse endpoint devices and reduce costs, Dell and VMware built, tested, and validated an end-to-end virtual desktop reference architecture designed to optimize VMware® View desktop virtualization on Dell™ hardware. Download this white paper for details.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Gartner: Five trends that will affect your cloud strategy by ComputerWeekly.com

April 23, 2012 - (Free Research)

Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.

(ANALYST BRIEF)

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Storage Decisions University by SearchStorage.com

February 09, 2012 - (Free Research)

Storage Decisions University is a new online, "always on" learning environment designed to provide step-by-step learning content to storage decision makers affected by everyday backup challenges. The content in this virtual environment is there for you to read, listen to, watch or download at your convenience.

(VIRTUAL SEMINAR)

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How Micro-Electro-Mechanical systems are taking over mobile devices by ComputerWeekly.com

February 06, 2012 - (Free Research)

In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks.

(ANALYST BRIEF)

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Trial Software by Esri

October 11, 2011 - (Free Research)

ArcGIS® 10 is an innovative geographic information system (GIS) technology.

(TRIAL SOFTWARE)

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Ultrabooks & Mobile Computing by ComputerWeekly.com

January 05, 2012 - (Free Research)

In this report extract, Juniper Research looks at the market challenges and opportunities of ultrabooks, the next generation of note book PCs.

(ANALYST BRIEF)

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Rational Quality Manager by IBM

November 04, 2009 - (Free Research)

Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.

(DOWNLOAD)

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SOA Reference Architecture by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Open Group Service-Oriented Architecture reference architecture.

(ESSENTIAL GUIDE)

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Gartner: Deploying iPads on the corporate network by ComputerWeekly.com

March 16, 2012 - (Free Research)

Tim Zimmerman, Gartner research director offers some practical advice to organisations wanted to use iPads on their corporate wireless networks.

(ANALYST BRIEF)

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CW Buyer's Guide: Optimising networks for cloud computing and virtualisation by ComputerWeekly.com

May 05, 2012 - (Free Research)

This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking strategies.

(ESSENTIAL GUIDE)

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The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)

Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.

(IT BRIEFING)

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ITG Report: Cost/Benefit Case for IBM XIV Systems: Comparing Cost Structures for IBM XIV and EMC VMAX Systems by IBM

July 20, 2009 - (Free Research)

New research from the International Technology Group demonstrates that the three-year operating and capital expenses for deployment and use of IBM XIV storage systems average 69 percent less than for EMC VMAX equivalents.

(WHITE PAPER)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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AgitarOne 5.3 - JUnit Generation, Software Agitation & Functional Coverage by Agitar Software

April 30, 2012 - (Free Research)

Download this trial software to help you better develop and maintain your Java applications using AgitarOne. AgitarOne makes it easier to improve your code and reduces the development resources required to maintain it.

(TRIAL SOFTWARE)

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