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TiVo Reduces Call Center Costs by Google Search Appliance

November 29, 2010 - (Free Research)
Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. 
(VIDEO) READ ABSTRACT |

Cancel Out the Noise! Three Capabilities Every Speech and Text Analytics Solution Should Offer by Genesys

March 13, 2014 - (Free Research)
Interaction analytics can help contact center agents expose critical insights buried in customer interactions. Unfortunately, traditional analytics tools lack the capacity, accuracy, and integration needed to truly extract meaning from conversations. So what should you look for in an effective interaction analytics solution? 
(EGUIDE) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge

February 14, 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
(WHITE PAPER) READ ABSTRACT |

Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

March 07, 2006 - (Free Research)
The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 
(PODCAST) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)
The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 
(WHITE PAPER) READ ABSTRACT |

Overview of Windows Search Technologies by Global Knowledge

February 2009 - (Free Research)
This paper helps us to understand the importance of desktop search tools fit in the universe of Microsoft search tools. 
(WHITE PAPER) READ ABSTRACT |

Reducing call volumes by helping customers self-serve by Jive Software

June 2013 - (Free Research)
In this brief case study, discover how Citrix integrated a software toolkit within their existing content systems that dramatically improved their customer self-service offerings. Customers can now easily search online for answers and interactions with peers and service reps in the same community space. 
(CASE STUDY) READ ABSTRACT |

NetAcuity IP Intelligence Technology by Digital Element

NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics. 
(SOFTWARE PRODUCT)

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com

December 2011 - (Free Research)
In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now. 
(EZINE)

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

January 2011 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google

July 2010 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

The Security Risks Exposed by Sharepoint Search by Dell Software

September 2013 - (Free Research)
This whitepaper features a breakdown of the security risks that come with search in SharePoint 2013 and how to deal with them. 
(WHITE PAPER) READ ABSTRACT |

IT Download - Orion Network Configuration Manager (NCM) by SolarWinds, Inc.

February 2009 - (Free Research)
Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies. 
(TRIAL SOFTWARE) READ ABSTRACT |

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
(SOFTWARE PRODUCT)

Identity Finder Enterprise Suite 4.5 by Identity Finder, LLC

July 2010 - (Free Research)
Identity Finder accurately finds and allows remediation of sensitive data across desktops, laptops, servers, databases, and websites. This can be performed agent or agentlessly with full dynamic policy and reporting capability. 
(TRIAL SOFTWARE) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

January 2011 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Documentum - Digital Asset Manager by EMC Corporation

EMC Documentum Digital Asset Manager exposes a set of powerful transformations and enhanced content previews, enabling you to fully leverage the value of your digital assets. 
(SOFTWARE PRODUCT)

Ontrack® PowerControls™ 6.0: Managing Data in Server Environments by Ontrack® PowerControls™ by Kroll Ontrack

March 2010 - (Free Research)
Ontrack® PowerControls™ saves time and costs to search, recover, restore and manage data in Microsoft® Exchange Server and Microsoft® Office SharePoint® Server environments. It’s easy and offers granular level management to produce quick, relevant results. 
(TRIAL SOFTWARE) READ ABSTRACT |

Ontrack® PowerControls™ 6.0 by Ontrack® PowerControls™ by Kroll Ontrack

May 2010 - (Free Research)
Ontrack® PowerControls™ saves time and costs to search, recover, restore and manage data in Microsoft® Exchange and Microsoft® Office SharePoint® Server environments. It’s easy and offers granular level management to produce quick, relevant results. 
(DEMO) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software

Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available. 
(SOFTWARE PRODUCT)

What's New in BlackBerry® Enterprise Server v4.1 with Service Pack 5 for Microsoft® Exchange by BlackBerry

March 2008 - (Free Research)
View this webcast to learn about the new wireless capabilities as well as enhanced administrative features that were introduced with the latest release of BlackBerry Enterprise Server for Microsoft Exchange. 
(WEBCAST) READ ABSTRACT |

BlackBerry Device Software v4.5 by BlackBerry

October 2008 - (Free Research)
Upgrading to BlackBerry® Device Software v4.5 opens up a whole new world of features and functionality. 
(TRIAL SOFTWARE)

Gartner: Context-aware computing by ComputerWeekly.com

June 2012 - (Free Research)
Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media. 
(ANALYST BRIEF) READ ABSTRACT |

HP Operations Analytics: a New Analytics Platform to Support the Transformation of IT by Hewlett-Packard Limited

June 2013 - (Free Research)
What is operations analytics? Learn about an advancement in predictive analytics that allows you to forecast IT issues, identify topology changes, prevent business impact and optimize IT performance. 
(WHITE PAPER) READ ABSTRACT |

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