Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy. 

This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services. 

How to have a successful customer relationship management (CRM) implementation. 

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. 

HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. 

Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages. 

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

Micro Focus SilkPerformer® is a cost-effective, performance testing solution for optimizing the performance of business applications. It facilitates performance tests that accurately simulate peak demand loads and isolate performance bottlenecks. Take advantage of this risk-free trial and experience the significant advantages it offers. 

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.