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The Future of Loyalty by SAP America, Inc.

December 31, 2011 - (Free Research)

Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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The value of mobile and social to CRM by ComputerWeekly.com

March 2012 - (Free Research)

Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.

(ANALYST REPORT)

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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 2011 - (Free Research)

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

(ESSENTIAL GUIDE)

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The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 2012 - (Free Research)

Download the Open Group Service Integration Maturity Model (OSIMM).

(ESSENTIAL GUIDE)

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Cloud: Scaling to succeed in new business models by ComputerWeekly.com

May 2012 - (Free Research)

<p><strong>High-tech companies face challenges keeping pace with new</strong> <strong>cloud-based business models, this study from Accenture reveals.</strong></p>

(IT BRIEFING)

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Microsoft Convergence 2012 by ComputerWeekly.com

May 2012 - (Free Research)

Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform.

(ANALYST REPORT)

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Mobile Apps Stores by ComputerWeekly.com

March 2012 - (Free Research)

Juniper Research analyses the growing market for mobile apps in this report extract.

(ANALYST BRIEF)

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The Cloud: Time for Delivery by ComputerWeekly.com

February 2012 - (Free Research)

This report from Capgemini, shows how organisations can navigate around ‘cloud confusion’ from suppliers pushing products rather than business solutions.

(ESSENTIAL GUIDE)

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The tablet market: consumer trends and market segmentation by ComputerWeekly.com

February 2012 - (Free Research)

The Boston Consulting Group shows how consumer tablets are creating new opportunities as the market grows and segments.

(ANALYST BRIEF)

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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Cloud Computing for Business by ComputerWeekly.com

February 2012 - (Free Research)

This guide from the Open Group, offers advice on assessing how cloud fits into your IT organisation

(IT BRIEFING)

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CW Special Report on Microsoft by ComputerWeekly.com

November 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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SearchSAP.com E-Guide: SaaS Strategies for SAP by SAP America, Inc.

May 2012 - (Free Research)

<div> <div> <p>Software as a Service (SaaS) offers a low-cost, non-physical server platform alternative to on-premise application deployments. In this expert e-guide discover why small and midsize enterprises are attracted to the SaaS ERP and CRM deployment model and how SAP offers a range of products to cater to this need.</p> </div> </div>

(EGUIDE)

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Analyst Insight: Is There a Smart City Market? by ComputerWeekly.com

May 2012 - (Free Research)

The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum.

(ANALYST REPORT)

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The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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Guidebook: Oracle Cloud Services by ComputerWeekly.com

May 2012 - (Free Research)

This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.

(ANALYST REPORT)

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LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc.

November 2007 - (Free Research)

LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.

(DEMO)

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company

September 2011 - (Free Research)

Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.

(WHITE PAPER)

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Sales Effectiveness in the New Sales Paradigm – A Webcast Featuring the Latest Forrester Research Study by SAP America, Inc.

April 2012 - (Free Research)

Watch this webcast as Forrester's Scott Santucci explores the new sales paradigm and discusses how businesses must alter their selling models. Also discover what the real value of a sales force is today, what today's sales person looks like and what a 'selling system' is and how it helps increase the productivity of the sales person of the future.

(WEBCAST)

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Gartner: Five trends that will affect your cloud strategy by ComputerWeekly.com

April 2012 - (Free Research)

<p>Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.</p> <p><strong> </strong></p>

(ANALYST BRIEF)

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How Micro-Electro-Mechanical systems are taking over mobile devices by ComputerWeekly.com

February 2012 - (Free Research)

<p>In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks.</p> <p> </p>

(ANALYST BRIEF)

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