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Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 28, 2012 - (Free Research)

The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.

(IT BRIEFING)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Business Card Reader for iPhone Demo by ABBYY

April 14, 2011 - (Free Research)

This brief video demonstrates a smartphone app that scans business cards and merges them into your rolodex. Discover how this easy application can help you save time and ease the process of adding contacts to your phone.

(VIDEO)

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Accelerate Virtualization Initiatives With Agentless Backup for VMware by Acronis

December 14, 2011 - (Free Research)

Get virtualization enabled with Acronis Backup & Recovery 11, the only solution that seamlessly integrates disaster recovery and data protection for your physical, virtual and cloud.

(TRIAL SOFTWARE)

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The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)

The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.

(WHITE PAPER)

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The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)

This report from Accenture looks at the challenges facing the public sector in offering digital services.

(IT BRIEFING)

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LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc.

November 2007 - (Free Research)

LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.

(DEMO)

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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InfoWorld Review: Dell AIM Automates Today's Data Center by Dell, Inc. and Intel

February 2011 - (Free Research)

Dell's adaptive infrastructure management (AIM) framework has something competitors don't: support for heterogeneous hardware. In a nutshell, it's possible to have a completely automated infrastructure using all Dell gear, or a nearly completely automated infrastructure using an array of hardware from other vendors.

(TECHNICAL ARTICLE)

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Reduce Your Costs: Eliminate Critical Security Vulnerabilities with Development Testing by Coverity

November 2011 - (Free Research)

In this white paper, learn how Coverity is providing software developers with actionable information that enables them to manage security and quality defects early in the lifecycle, in their existing workflow, without requiring them to become security experts.

(WHITE PAPER)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Webcast: Improving Contact Data Quality by Experian QAS

May 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Ten Questions to Ask Before Choosing an Outsourcing Provider by Advent Software, Inc

February 2010 - (Free Research)

There are many reasons why outsourcing with Advent OnDemand℠ may be the right answer for your firm. These are just ten of them. Find out why nearly 500 investment management firms have staked their future on our outsourcing services.

(WHITE PAPER)

Building the Contact Center of the Future by inContact

May 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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Trial: Rational AppScan Standard Edition V8.5 by IBM

March 2010 - (Free Research)

Download Rational® AppScan® Standard Edition V8.5, previously known as Watchfire AppScan, a leading Web application security testing tool that automates vulnerability assessments and scans and tests for all common Web application vulnerabilities including SQL-injection, cross-site scripting, and buffer overflow.

(ASSESSMENT TOOL)

InfoWorld Preview: Dell's Automated Provisioning for the Private Cloud by Dell, Inc. and Intel

February 2011 - (Free Research)

Leveraging Dell's Advanced Infrastructure Manager (AIM), the Virtual Integrated System (VIS) Self-Service Creator combines a self-service portal with policy-based provisioning and resource control. Download this InfoWorld preview for further details.

(TECHNICAL ARTICLE)

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How to Effectively Secure Electronic Health Records by HP and Intel

February 2012 - (Free Research)

In the ongoing effort to reach HIPPA Electronic Medical Record (EMR) compliance standards, one of the biggest concerns is security. Download this whitepaper to see how to develop a blanket of security for patients and your reputation through leveraging best practices for automated threat protection!

(WHITE PAPER)

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Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies

February 2011 - (Free Research)

This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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