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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

November 02, 2011 - (Free Research)
Access this whitepaper for insight on building the best unified communications solution for your business. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

July 13, 2011 - (Free Research)
Access this whitepaper for insight on building the best unified communications solution for your business. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications Manager Express by Global Knowledge

May 2013 - (Free Research)
Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For small-to-medium sized companies, the Cisco Communications Manager Express, or CUCME, can enable business-class telephony with lower operational costs. 
(WHITE PAPER) READ ABSTRACT |

SIP and the Art of Converged Communications by Global Knowledge

June 2013 - (Free Research)
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. This white paper is going to look at the way SIP is used in the converged Unified Communications environment. 
(WHITE PAPER) READ ABSTRACT |

US Airways Standardizes WFM Across All Contact Centers by Aspect

September 2013 - (Free Research)
After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume. 
(CASE STUDY) READ ABSTRACT |

Controlling High Fraud Risk of International Transactions iovation Reputation Services by iovation, Inc.

March 2008 - (Free Research)
Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. 
(WHITE PAPER) READ ABSTRACT |

Ashurst Australia Focuses on Domestic and International Growth by IBM

March 2013 - (Free Research)
This exclusive case study reveals how the right analytics strategy enabled the law firm Ashurst Australia to address the challenges of business growth by analyzing business performance, identifying opportunities for improvement, and more. 
(CASE STUDY) READ ABSTRACT |

Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 2011 - (Free Research)
Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings. 
(CASE STUDY) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge

February 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
(WHITE PAPER) READ ABSTRACT |

Workforce Management Helps Build an Integrated Resource Strategy by Aspect

September 2013 - (Free Research)
View this brief case study to learn how BGS invested in new workforce optimization tools in order to achieve more effective resource planning, and in turn produce more satisfied employees and customers. Discover the strategy BGS followed and the benefits they experienced as a result. 
(CASE STUDY) READ ABSTRACT |

CIO Decisions Ezine Vol. 2 by CIO Decisions

September 2008 - (Free Research)
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 
(EZINE)

The Outsourcing Surge by SolovatSoft

August 2008 - (Free Research)
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 
(WHITE PAPER) READ ABSTRACT |

Cost Take-out: The New Top Priority for U.S. Government CFOs by IBM

December 2011 - (Free Research)
The goal of this white paper is to serve as a platform from which to explore a range of possibilities and opportunities available to government CFOs in their quest to operate in a more efficient and effective manner by not only presenting a case for change, but also providing a road map for it. 
(WHITE PAPER) READ ABSTRACT |

Fraud Prevention and Detection for Credit and Debit Card Transactions by IBM

August 2009 - (Free Research)
Over the past 20 years, financial institutions, governments, insurers and retailers have seen an explosion in the amount and types of fraud perpetrated against them. 
(WHITE PAPER) READ ABSTRACT |

Asset and service management solutions to manage government assets by IBM

April 2011 - (Free Research)
Read this brochure and find out how IBM Maximo Asset Management helps government agencies address accountability with asset optimization. 
(BROCHURE) READ ABSTRACT |

Unlocking growth potential in emerging markets by ComputerWeekly.com

April 2012 - (Free Research)
Emerging markets offer huge potential for technology companies to expand. This report from Grant Thornton assess the opportunities in a range of emerging markets. 
(IT BRIEFING) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

CW+: Executive breifing - The Indian Sub-Continent Mobile Market by ComputerWeekly.com

January 2011 - (Free Research)
Juniper  Research defines the Indian Sub  Continent as encompassing the following five countries: Bangladesh; India; Nepal; Pakistan; and Sri Lanka.Despite comprising just five countries, the region  – with more than 1.6 billion inhabitants  – includes nearly a quarter of the global population. 
(WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact

January 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc.

June 2009 - (Free Research)
Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

July 2011 - (Free Research)
This whitepaper examines the differences between the options and show you how Cisco Unified Communications and Collaboration solutions give you the flexibility to determine the best option for your business. 
(WHITE PAPER)

How Automated Solutions Can Help with Efforts Toward Sarbanes-Oxley Compliance by Varonis

September 2008 - (Free Research)
This document provides a brief overview of the Sarbanes-Oxley Act, (Sections 302 and 404), the impact of SOX on IT Departments, and the Varonis Data Governance solution for critical portions of the Sarbanes-Oxley Act of 2002. 
(WHITE PAPER) READ ABSTRACT |

Cisco Telepresence Zones by Global Knowledge

April 2013 - (Free Research)
The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion. 
(WHITE PAPER) READ ABSTRACT |

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