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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Mobile Solutions for Increasing Sales Productivity and Revenue by Sybase, an SAP company

March 31, 2010 - (Free Research)

The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization.

(WHITE PAPER)

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KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot - Podcast by KnowledgeStorm, Inc (E-mail this company)

July 2006 - (Free Research)

Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why.

(PODCAST)

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The tablet market: consumer trends and market segmentation by ComputerWeekly.com

February 2012 - (Free Research)

The Boston Consulting Group shows how consumer tablets are creating new opportunities as the market grows and segments.

(ANALYST BRIEF)

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Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company)

April 2006 - (Free Research)

KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.

(WHITE PAPER)

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Tap Into Existing Resources & Fuel Your Business Growth by Autotask Corporation

December 2010 - (Free Research)

The Habor Group designs and supports network infrastructures for small to medium businesses in the architectural industry. Read this case study to learn how Autotask provides single, cost effective solution for improving efficiency.

(CASE STUDY)

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)

Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.

(WHITE PAPER)

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The Role of Software in Asset Performance Management: reduce maintenance cost, downtime and safety incidents by IBM

October 2010 - (Free Research)

Read this Aberdeen report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactive in their asset management. Learn techniques for optimizing maintenance and operations, creating a culture of collaboration and so much more.

(WHITE PAPER)

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CPP Successfully Creates a Single Customer View with an Enterprise-wide MDM Solution by DataFlux Corporation

February 2011 - (Free Research)

The leading international marketing services organization implements DataFlux MDM Solution to power enterprise data management initiatives.

(CASE STUDY)

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The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company

February 2012 - (Free Research)

This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.

(WHITE PAPER)

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High Performance Organizations Empower Employees with Real-Time Analytics by SAP America, Inc.

August 2011 - (Free Research)

This Aberdeen Analyst Insight highlights the challenges to come, and brings focus to issues that organizations need to consider in order to successfully deploy mobile analytics to their front line. Learn how mobile BI capabilities can enhance your employees timely decisions by making real-time information readily available.

(WHITE PAPER)

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Recruitment Technology: Quality Candidates and Quality Process by SAP America, Inc.

July 2011 - (Free Research)

This analyst brief from the Aberdeen Group explores the recent trend of recruitment automation. Continue reading for access to the value findings and to learn how automation can provide better quality candidates without increasing the time or cost of the hiring process.

(ANALYST BRIEF)

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Podcast - The Fine Art of Lead Follow-up by KnowledgeStorm, Inc (E-mail this company)

February 2006 - (Free Research)

The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This podcast walks you through key strategies for implementing an effective lead follow-up and qualification process

(PODCAST)

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The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)

The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.

(WHITE PAPER)

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KnowledgeNote: What Research Tells Us About Lead Management and Follow-Up by KnowledgeStorm, Inc (E-mail this company)

May 2005 - (Free Research)

The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This paper walks you through key strategies for implementing an effective lead follow-up and qualification process.

(WHITE PAPER)

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Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.

February 2006 - (Free Research)

Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers.

(E-LEARNING TUTORIAL)

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Aberdeen Group: Business Value of Adapting Web Content for Mobile Devices (Sponsored by OpenText) by OpenText

January 2012 - (Free Research)

This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.

(ANALYST REPORT)

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Mobile Sense series Webinar - Enterprise Grade 'Bring Your Own Device' Strategies by SAP America, Inc.

April 2012 - (Free Research)

<p>Organizations are permitting, and even encouraging employees to bring their own mobile devices into the workplace to be used for work purposes. This new BYOD model brings upon some challenges. Watch this webcast for best practice for mobile device management.</p>

(WEBCAST)

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Webcast: Improving Contact Data Quality by Experian QAS

May 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Mobile working in business - the facts. by ComputerWeekly.com

November 2010 - (Free Research)

The tech chasm that has allegedly formed in the workforce created by a cross-generational 1divide – between those who grew-up with technology and those that didn’t – is vastly overstated.

(WHITE PAPER)

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Wireless Networking 101 by Global Knowledge

February 2010 - (Free Research)

Why would a person or organization be interested in deploying wireless communication in their home or business? This being said, there are some things to think about before jumping into the wireless world. As is usually the case in the wonderful world of networking, whenever one thing becomes simpler, it almost always complicates something else.

(WHITE PAPER)

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Case Study: Leading Refrigeration Manufacturer Adds File Locking to Microsoft DFS Replication by Peer Software

January 2012 - (Free Research)

Check out this brief case study to discover how Kysor, a leading manufacturer of refrigeration solutions, found a file locking solution that was able to meet their document control and management challenges, eliminating version conflicts entirely with real-time use of file detection.

(CASE STUDY)

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Email archiving services by Arrow Electronics, Inc.

June 2008 - (Free Research)

Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.

(WEBCAST)

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