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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Release Management: Closing the Gap in Application Lifecycle Management by SERENA Software, Inc.

January 18, 2011 - (Free Research)
Businesses are struggling to keep up with the massive amount of change to their software applications. By strategically automating release management, companies can create a crisp, accurate Release Management function that dramatically boosts the competitive edge gained from application change. Control application change or let it control you. 
(WHITE PAPER) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
(SOFTWARE PRODUCT)

Constellation Energy Group by EMC Corporation

June 2008 - (Free Research)
In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

IBM Tivoli Service Request Manager White Paper by IBM

January 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid by Siperian, Inc.

September 2007 - (Free Research)
Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP. 
(WHITE PAPER) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies.

June 2011 - (Free Research)
There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes. 
(WHITE PAPER) READ ABSTRACT |

Optiview Network Analyzer -- Free Hardware Trial by Fluke Networks

February 2009 - (Free Research)
IT departments have constant challenges - staff shortages, tight budgets, but still high expectations for service and support. OptiView analyzer gives you a clear view of your entire enterprise - see into devices, applications, and every connection. 
(PRODUCT DEMO)

EtherScope Network Assistant -- Free Hardware Trial by Fluke Networks

February 2009 - (Free Research)
First responders to network emergencies need to solve problems fast on 10, 100 and Gig copper, fiber and wireless LAN networks. This tool helps frontline network professionals quickly solve the wide range of problems they encounter. 
(PRODUCT DEMO)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Improving the Customer Experience by Consona Corporation

June 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Gilt Groupe Triples Web Traffic within a year with Riverbed Stingray by Riverbed Technology, Inc.

November 2011 - (Free Research)
With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction. 
(CASE STUDY) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 
(WHITE PAPER) READ ABSTRACT |

Uptime Software by Dell, Inc.

September 2008 - (Free Research)
Learn how uptime software has improved customer service through virtualization. uptime is now able to rapidly deploy virtual machines to replicate customer environments and close support requests quickly. 
(CASE STUDY) READ ABSTRACT |

E-Book: Unlocking the value in SAP Solution Manager by Cisco Systems, Inc.

December 2010 - (Free Research)
In this e-book, readers will learn how to uncover the value in Solution Manager, and use the tool not only to benefit IT operations, but help advance business goals as well. 
(EBOOK)

Desktops: Corporate IT Buying Behavior & Customer Satisfaction Survey by Dell, Inc. and Intel®

June 2009 - (Free Research)
This Technology Business Research (TBR) study examines the results of the corporate desktop satisfaction competition for Q1 of 2009, for which Dell ranked in the top position. Read this to learn about each brand's competitive strengths, weaknesses, challenges, and overall satisfaction rankings. 
(ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 
(WEBCAST) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Supply Chain Management in Kraft by Board International

June 2008 - (Free Research)
In order to maintain its market leadership, Kraft Food's products should reach their destinations faster and faster, but in the most effective way. 
(CASE STUDY) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

EMC Documentum Archive Services for SAP by EMC Corporation

May 2008 - (Free Research)
Documentum Archive Services for SAP is a lightweight, certified SAP archiving solution, directly connected to EMC Centera and other EMC storage. 
(WHITE PAPER) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM

December 2010 - (Free Research)
As the CIO of a flourishing business, you are happy to report that the current information projects are going well. The new call center is up and running, the new data warehouse is on-line, and the new customer loyalty systems have been deployed successfully. 
(WHITE PAPER) READ ABSTRACT |

Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service by Imprivata

February 2010 - (Free Research)
This case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs. 
(WHITE PAPER) READ ABSTRACT |

Elementool Bug Tracking Keeps Software Fixes on Course by Elementool, Inc.

January 2008 - (Free Research)
Can you list all the issues your software team is working on? Can you sort them by severity, priority, features affected, and other criteria? Can you show the histories of all related actions? This article details how Elementool Bug Tracking can help. 
(ARTICLE) READ ABSTRACT |

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