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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 05, 2009 - (Free Research)

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

(WHITE PAPER)

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A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.

(WHITE PAPER)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Ensure High Availability with Proactive Support Services by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.

(WHITE PAPER)

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Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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Thetrainline.com: Datacentre Transformation by ComputerWeekly.com

May 29, 2012 - (Free Research)

Josko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud.

(PRESENTATION)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Database Activity Monitoring Is Evolving Into Database Audit and Protection by IBM

February 22, 2012 - (Free Research)

As concerns of database security escalate, regulatory pressures increase and vendor capabilities expand, database activity monitoring is evolving beyond its original concept to a more advanced class of technologies that Gartner identifies as database audit and protection (DAP) tools. View this resource to explore DAP technologies.

(ANALYST REPORT)

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Resin Health System | Java Monitoring | Server Monitoring by Caucho Technology

May 03, 2012 - (Free Research)

Read this white paper to learn about a website health monitoring system that records your server’s memory, cpu, network, database, and cluster status and saves the data so you can adjust for load changes and evaluate problems.

(WHITE PAPER)

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Federal-Mogul Improves System Performance and Monitoring with SAP Solution Manager and SAP Enterprise Support by SAP America, Inc.

December 31, 2011 - (Free Research)

The SAP Solution Manager upgrade will provide Federal-Mogul’s SAP Competency Center the tools to improve the company’s system monitoring capabilities and increase its value to the business.

(WHITE PAPER)

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Organized, Hybridized Network Monitoring by Quest Software

May 08, 2012 - (Free Research)

This resource takes an in-depth look at a hybridized network monitoring solution that allows you to segment your own IT infrastructure while creating whatever boundaries you need to treat other business units as distinct entities.

(WHITE PAPER)

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A Tale of Two Networks - How the Right Network Monitoring System can Save the Day by Quest Software

May 08, 2012 - (Free Research)

In this Quest white paper, read about real-life network monitoring challenges and how they play out in two scenarios – one with, and one without a network monitoring solution in place. Read it today.

(WHITE PAPER)

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Network Monitoring: You Need It Before You Need It by Quest Software

September 30, 2011 - (Free Research)

While network monitoring might not be at the top of your to-do list, it should be. Network monitoring is vital to implement before any problems occur, not after. Read now to learn why.

(WHITE PAPER)

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Virtual Certainty: Best Practices for Gaining Monitoring Clarity in VMware Environments by Nimsoft, Inc.

April 05, 2012 - (Free Research)

Read this white paper to learn best practices for monitoring virtual environments. Discover how to minimize challenges such as lack of visibility, inefficiency and complexity so you can stay enjoying all the benefits virtualization has to offer.

(WHITE PAPER)

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Continuous Monitoring: Responding to New Threats in More Complex IT Environments by Tripwire, Inc.

February 24, 2012 - (Free Research)

Governments today are focusing on the practice of continuous monitoring as a means to providing the much needed balance between data access and protection. In this paper, learn more about continuous monitoring, including what is it and why it’s needed, guidelines for implementing it, key capabilities of an effective solution, and more.

(WHITE PAPER)

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Orion Network Performance Monitor: Network Monitoring and Testing by SolarWinds, Inc.

November 2007 - (Free Research)

Orion delivers comprehensive fault, bandwidth and performance management, providing visibility into real-time statistics and network availability. Unlike traditional network management solutions, Orion's auto-discovery and auto-configuration features enable the software to be operational in less than an hour. Download a free 30-day trial today.

(DEMO)

Optimizing the Deployment and Management of Virtual Desktop Infrastructures with the eG VDI Monitor™ by eG Innovations, Inc.

January 2010 - (Free Research)

Since virtual machines are used in both server virtualization and desktop virtualization, it is not surprising that administrators try to use the same tool to monitor the performance of both environments. This paper shows how the eG VDI Monitor™ effectively addresses the unique requirements of virtual desktop infrastructure.

(WHITE PAPER)

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