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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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Office 365 SharePoint Online - Architectural Considerations by AvePoint, Inc.

October 24, 2011 - (Free Research)

Learn about the new services available for Office 365 and how you can incorporate them into your enterprise IT portfolio.

(WHITE PAPER)

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How Ruggedness Reduces TCO for Mobile Computers by Intermec

May 11, 2011 - (Free Research)

General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

(WEBCAST)

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Compare and Contrast SPB and TRILL by Avaya

November 01, 2011 - (Free Research)

With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity.

(WHITE PAPER)

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Compare SMBs With and Without ERP Software

by Epicor Software Corporation

May 10, 2012 - (Free Research)

There are lots enterprise resource planning (ERP) options and services that can help smaller businesses take advantage of the benefits of ERP while minimizing the risk of a system implementation. Read more inside to compare the performance results of SMBs with ERP to SMBs without ERP and discover exactly how beneficial the system can be.

(WHITE PAPER)

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Archive TCO: Five-Year TCO Comparing Dell DX to Tape and NAS for Long Term Archive by Dell, Inc.

March 29, 2011 - (Free Research)

This paper will compare the projected five-year cost of ownership of the Dell DX platform against tape and network attached storage alternatives, and will examine many of the other important considerations that must go into any smart archiving platform purchasing decision.

(WHITE PAPER)

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Comparing Availability of Various Rack Power Redundancy Configurations by APC by Schneider Electric

March 27, 2012 - (Free Research)

This resource explores the various electrical architectures for redundancy present in today’s mission-critical environments.

(WHITE PAPER)

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Miercom Report Avaya WLAN Controller 8180 by Avaya

December 02, 2011 - (Free Research)

This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.

(TEST RESULTS)

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Philips Medical Systems Cures Storage Heartache with the Intel® Entry Storage System SS4000-E by Intel Corporation

January 04, 2008 - (Free Research)

Using two of the Intel SS4000-E storage servers mirrored for additional redundancy, Philips has cut about USD 10 thousand off the storage cost for more than one terabyte of data by eliminating the need to buy expensive optical disks.

(WHITE PAPER)

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IT pay and recruitment report: Software houses and consultants by ComputerWeekly.com

January 25, 2011 - (Free Research)

This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by software houses and consultancies is up by 8.1%. The growth in demand for IT staff in this sector shows 27.3% more vacancies being advertised than a year ago.

(WHITE PAPER)

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IT Jobswatch - Financial Services by ComputerWeekly.com

February 11, 2011 - (Free Research)

(WHITE PAPER)

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Presentation Transcript: Hyper-V vs. Market Leaders by Dell and Microsoft

March 20, 2009 - (Free Research)

In this transcript, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer.

(PRESENTATION TRANSCRIPT)

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Microsoft Hyper-V vs. Market Leaders by Dell and Microsoft

March 20, 2009 - (Free Research)

In this videocast, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer.

(VIDEO)

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SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 10, 2012 - (Free Research)

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.

(EGUIDE)

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The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 23, 2011 - (Free Research)

How to have a successful customer relationship management (CRM) implementation.

(WHITE PAPER)

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SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SAP America, Inc.

May 09, 2012 - (Free Research)

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.

(EGUIDE)

Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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VMware vSphere 5: Competitive Reviewer’s Guide by Dell and VMware

February 08, 2012 - (Free Research)

Compare VMware vSphere 5 to competing virtualization products such as Microsoft Hyper-V, Citrix XenServer, or Red Hat Enterprise Virtualization (KVM) in this guide. Discover the key competitive advantages VMware has over the competition in an in-depth review of features.

(WHITE PAPER)

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CRM Essentials Sales On Demand Video by SAP America, Inc.

April 23, 2012 - (Free Research)

Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more.

(VIDEO)

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Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.

April 18, 2012 - (Free Research)

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM

April 16, 2012 - (Free Research)

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

(WHITE PAPER)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.

August 31, 2011 - (Free Research)

The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.

(WHITE PAPER)

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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

(WHITE PAPER)

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