Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Achieve a 360 Degree View of Your Customer by Infor November 26, 2012 - (Free Research) In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.  (WEBCAST)

How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc. February 2013 - (Free Research) This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM by IBM May 2011 - (Free Research) Discover proven strategies in data mining for cost-effective customer acquisition and retention.  (WHITE PAPER) READ ABSTRACT |

Infrastructures for Innovation by Qwest Communications May 2010 - (Free Research) A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Empowering People, Powering Brands: Empower Your Agents by Oracle Corporation December 2012 - (Free Research) View this video to learn more about how you can empower your agents to give your customers the service they deserve.  (WEBCAST) READ ABSTRACT |

BoxTone: Mobile User Management with ITIL and ITSM by BoxTone April 2008 - (Free Research) This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service...  (WHITE PAPER) READ ABSTRACT |

Oracle Database - The best choice for Siebel Applications by Oracle Corporation April 2010 - (Free Research) This white paper covers the business and technology reasons behind customers' continued choice of Oracle Database for their Siebel Applications deployments.  (WHITE PAPER) READ ABSTRACT |

Oracle Database - The best choice for PeopleSoft Applications by Oracle Corporation April 2010 - (Free Research) This white paper discusses the business and technology reasons behind customers' continued choice of Oracle Database for their PeopleSoft application deployments.  (WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT)

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent November 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

10 Steps to Establishing an Effective Email Retention Policy by CA Technologies. January 2009 - (Free Research) Building a well-planned, enterprise-wide email retention policy helps establish uniform and consistent rules for all email and electronic records.  (WHITE PAPER) READ ABSTRACT |

How the Right Printer Can Make a Difference for Manufacturers by Intermec December 2012 - (Free Research) Producing the job tickets, component ID and product labels to provide this information is a growing challenge. This paper outlines the need to streamline the process with a proper printer and media.  (WHITE PAPER) READ ABSTRACT |

Formtastic - The Complete Forms Solution for the IBM i Enterprise by Quadrant Software (E-mail this company) March 2013 - (Free Research) Bursting and mailing pre-printed forms can be costly and time-consuming.  Check out this brief resource to learn about a technology that prints intricately formatted documents using cost-effective laser printers.  (WHITE PAPER) READ ABSTRACT |

E-Organizing for Busy Project Managers by Global Knowledge Network, Inc. June 2005 - (Free Research) Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team.  (WHITE PAPER) READ ABSTRACT |

The State of IT Systems Management by Kaseya August 2010 - (Free Research) This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.  (WHITE PAPER) READ ABSTRACT |

Guide to Effective Remediation of Network Vulnerabilities and Policy Compliance by Qualys November 2008 - (Free Research) This guide describes the major workflow processes of vulnerability management and how QualysGuard, as an on demand software-as-a-service automates most of these for fast, cost-effective remediation and compliance documentation.  (WHITE PAPER) READ ABSTRACT |

Assuring Asset Documentation Integrity by McLaren Software February 2008 - (Free Research) In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT)

LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc. November 2007 - (Free Research) LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.  (DEMO)

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