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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)

This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

(WHITE PAPER)

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WorkplaceControl for Notes by AedifiComm

November 05, 2009 - (Free Research)

Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.

(TRIAL SOFTWARE)

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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.

(CASE STUDY)

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Numara Track It! - Change Management Webinar by Numara Software

June 08, 2009 - (Free Research)

The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...

(WEBCAST)

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Lombardi Checklist: How to Scale Your Process Documentation Initiative by Lombardi Software

December 18, 2009 - (Free Research)

This paper will explain each of the ten points on the “How to Scale Your Process Documentation Initiative Checklist” in an in-depth manner. Read on to learn what these ten points are as well as well as learn tips on how to properly utilize the checklist.

(WHITE PAPER)

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A Standard Approach to Process Documentation by Lombardi Software

December 21, 2009 - (Free Research)

Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.

(WEBCAST)

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VKernel SnapshotMyVM - Document Your Virtual Data Center in Minutes FREE! by VKernel

July 08, 2009 - (Free Research)

In a dynamic virtual environment where things are constantly changing, your VM documentation efforts become out-of-date as soon as you begin the time-consuming process.

(TRIAL SOFTWARE)

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation

April 01, 2009 - (Free Research)

This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.

(WHITE PAPER)

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SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research)

This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.

(WHITE PAPER)

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E-Guide: Software Requirements Management by IBM

November 2009 - (Free Research)

This E-Guide provides an expert overview of software requirements management and examines issues with requirements-based testing, software requirements documentation, requirements creep, and requirements use cases.

(EGUIDE)

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MP Studio v4.1 (for System Center Operations Manager) - Free 30 Day Trial! by Silect Software

December 2009 - (Free Research)

MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade.

(TRIAL SOFTWARE)

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HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation

April 2009 - (Free Research)

In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

(WHITE PAPER)

Symantec NetBackup OpenStorage Best Practices Guide: Data Domain Deduplication Storage by Data Domain

January 2009 - (Free Research)

In this guide, OpenStorage best practices are examined and discussed to assist in eliminating the bottlenecks associated with deployment and functional testing of the solution.

(WHITE PAPER)

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Human Machine Interface (HMI) by AutomationDirect

C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.

(HARDWARE PRODUCT)

Programmable Logic Controller Product Lines (PLCs) by AutomationDirect

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.

(HARDWARE PRODUCT)

AC Drives and Industrial AC Motors by AutomationDirect

AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.

(HARDWARE PRODUCT)

NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect

AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.

(HARDWARE PRODUCT)

Working Smart in IT operations, Making the Case for Consolidated Operations by Hewlett-Packard Company

October 2008 - (Free Research)

This paper explores the problems IT operations can encounter in coordinating multiple application and infrastructure specialist teams. It also proposes consolidating operations to get incidents to the right person with the right information fast so problems can be resolved quickly and smoothly.

(WHITE PAPER)

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Blueprint 30-day trial by Lombardi Software

December 2009 - (Free Research)

Blueprint is designed to be easy-to-use and collaborative so that a wide range of stakeholders can work together synchronously or asynchronously to map, refine and improve processes.

(TRIAL SOFTWARE)

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Forrester Vendor Snapshot: Lombardi Blueprint Bridges Gap Between Process Discovery and Execution by Lombardi Software

December 2009 - (Free Research)

This paper discusses how Blueprint takes direct aim at MS Word, PowerPoint, and Visio as the tools of choice for process analysts. Read more to learn how Blueprint is a lightweight process discovery tool that is tailored to support geographically dispersed process discovery teams.

(WHITE PAPER)

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Managing Requirements, Tests and Defects with HP Quality Center by Hewlett-Packard Company

May 2007 - (Free Research)

HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.

(DATA SHEET)

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Application Quality Lifecycle: Security, Functional and Performance Testing by Hewlett-Packard Company

December 2007 - (Free Research)

HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects.

(WHITE PAPER)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

(WHITE PAPER)

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Giving Nurses More Time to Care by LogMeIn, Inc.

September 2009 - (Free Research)

The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.

(CASE STUDY)

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