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Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 31, 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE) READ ABSTRACT |

The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc. November 01, 2007 - (Free Research) Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.  (WHITE PAPER) READ ABSTRACT |

Top Reasons to Implement an SOA Governance Strategy: A List for IT Executives by Oracle Corporation December 05, 2011 - (Free Research) Read this white paper to learn the importantance of service-oriented architecture (SOA) governance and discover a strategy that works for you.  (WHITE PAPER) READ ABSTRACT |

Smarter Underwriting: New Strategies for Cost Control and Pricing Precision Using Data Management by FICO December 22, 2011 - (Free Research) While insurers have invested in automating high volume decisions, most are not leveraging advanced analytics and other data-driven strategies to improve pricing decisions and cross-channel opportunities.  In this white paper, FICO describes how to use business rules management systems as a core technology to improve revenue while controlling costs.  (WHITE PAPER) READ ABSTRACT |

Cloud decisions: Strategies for addressing organizational challenges by CSC February 10, 2011 - (Free Research) In this webcast, industry analyst Mark Bowker will begin his presentation on where virtualization is headed including developments towards cloud computing.  (WEBCAST) READ ABSTRACT |

Cloud decisions: Strategies for addressing organizational challenges by CSC November 11, 2011 - (Free Research) In this webcast, industry analyst Mark Bowker will begin his presentation on where virtualization is headed including developments towards cloud computing.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: A Strategy for Evaluating the ROI of R2 Hyper-V by Dell and Microsoft March 18, 2010 - (Free Research) This presentation transcript explores effective products and strategies for implementing virtualization. Learn how to choose the right tools and approaches and calculate your organization’s virtualization investment.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Log Management: How to Develop the Right Strategy for Business and Compliance by Dell SecureWorks UK August 23, 2010 - (Free Research) Organizations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process.  (WHITE PAPER) READ ABSTRACT |

Planning Your SAP Application Strategy by Salesforce.com February 02, 2012 - (Free Research) There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy.  (EGUIDE) READ ABSTRACT |

Expert tips for creating a mobile management strategy by iPass Inc. (E-mail this company) February 02, 2012 - (Free Research) Access this expert e-guide to learn more about creating a fluid mobile platform strategy to manage mobile diversity and then managing the diversity of mobile platforms.  (EGUIDE) READ ABSTRACT |

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc. November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy.  (WHITE PAPER) READ ABSTRACT |

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 18, 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.  (EGUIDE) READ ABSTRACT |

Creating and Testing Your IT Recovery Plan by QuorumLabs December 29, 2011 - (Free Research) Featuring tips and best practices regarding DR strategies and testing, this paper will help you define your objectives and get started developing an efficient and reliable DR solution today. You'll learn the key factors of a successful DR strategy, and learn what questions your organization should be attempting to answer during testing.  (WHITE PAPER) READ ABSTRACT |

Disaster Recovery E-Brief by QuorumLabs January 16, 2012 - (Free Research) Featuring a detailed list of everything you need to establish an effective DR strategy, this resource featuring expert Paul Kirvan has all of the information you need to get started developing and managing a successful DR plan. Read on for today's best practices and newest DR strategies.  (EGUIDE) READ ABSTRACT |

Oracle Scorecard and Strategy Management by Oracle Corporation June 21, 2011 - (Free Research) This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time.  (WHITE PAPER) READ ABSTRACT |

Strategy Guide to Business Risk Mitigation by HP and Intel October 21, 2011 - (Free Research) By taking the lead through a business risk mitigation strategy, IT decision-makers can safeguard their organizations against the cost, time and resource implications of restoring access to critical data and resources, while reducing the potential economic impact of unplanned outages.  (WHITE PAPER) READ ABSTRACT |

SearchSOA.com Interactive Classroom: Application Modernization Strategy by Hewlett-Packard Company November 29, 2011 - (Free Research) In modernizing their applications, enterprises want faster integrations, using SOA only when it is pragmatic. They still wrapper mainframes with services, but they are also migrating functions within the mainframe portfolio. Check out this expert advice to learn how to implement both complex and simple integrations for the short and long term.  (RESOURCE CENTER) READ ABSTRACT |

Data Archiving: The First Step Toward Managing the Information Lifecycle by Dolphin February 23, 2010 - (Free Research) Read this white paper for a discussion of the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin’s best‐practices approach to an effective, long-term ILM strategy.  (WHITE PAPER) READ ABSTRACT |

Taking on the Mobile Enterprise: Strategies for Success by Sybase iAnywhere January 24, 2008 - (Free Research) Join the mobility experts at Mobility Partners and Sybase iAnywhere on January 24th at 2pm ET to learn how your organization can realize competitive advantage from your investments in mobility.  (WEBCAST) READ ABSTRACT |

Stand the Test of Time: Determining the Right Data Protection Strategy for Your Business by Hitachi Data Systems December 2007 - (Free Research) Being able to efficiently protect your organization's critical data is a number one priority.  (WEBCAST) READ ABSTRACT |

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com December 2011 - (Free Research) In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now.  (EZINE) READ ABSTRACT |

G-Cloud Report: Data Centre Strategy G-Cloud and The Applications Store for Government - Commercial Strategy Team by ComputerWeekly.com February 2011 - (Free Research) The commercial potential of cloud computing and cloud services is widely accepted, both in private industry and in the public sector.  The opportunities for cost reduction and efficiency in the UK public sector are real and achievable, but require significant changes to procurement practices, delivery frameworks and across the supplierlandscape.  (WHITE PAPER) READ ABSTRACT |

G-Cloud Report: Data Centre Strategy, G-Cloud & Applications Store for Government Programme – Implementation Strategy by ComputerWeekly.com February 2011 - (Free Research) The Data Centre Strategy, G-Cloud and Applications Store for Government Programme (hereafter the „G-Cloud Programme‟) are 3 of the 14 strands of the Government ICT Strategy.Phase 2 of the programme started in October 2009 and ran until the middle of February 2010.  (WHITE PAPER) READ ABSTRACT |

Simplifying Disaster Recovery for Complex Virtual Environments by Acronis January 2011 - (Free Research) Many organizations struggle to deal with the management challenges of complex IT environments, not only on backup performance and the achievement of Recovery Time Objectives in disaster recovery, but also on productivity, performance and profitability.  (EBOOK) READ ABSTRACT |

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