This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA. 

Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. 

Many organizations lack visibility into the physical and virtual infrastructure in their data center, preventing them from achieving effective infrastructure management. This webcast explores how dependency mapping addresses this issue by enabling you to track and control configurations, model and test proposed changes and execute failure analysis. 

With Microsoft no longer providing support for the VB development environment, now is the time to migrate to VB.NET, C# or Java. Migration requires deep understanding of the legacy as well as extensive knowledge of the target environment. Read this paper to learn how Transoft can help your organization migrate your VB applications. 

Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases. 

This paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. It also discusses the benefits of HP Quality Center software. 

AventX Connector for SAP ERP enables your users to email and fax any document you can print directly within the SAP application. Whether or your organization needs to deliver purchase orders, invoice, or bills of lading, our SAP-certified interface will meet your delivery requirements. 

This paper provides practical advice for knocking down the barriers to AP automation. It also discusses six levels of AP automation. 

This paper by The Radicati Group examines the issues caused by exploding e-mail growth and presents key capabilities that e-mail archiving solutions must have to help you improve mailbox and e-mail storage management, e-discovery and data protection. 

Given the ever-increasing growth of litigation, investigations and regulatory actions coupled with the explosive growth of electronic records, automation of an organization’s records management policies, processes and business practices is no longer an option; it is now a necessity. 

This whitepaper discusses the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin’s best‐practices approach to an effective, long‐term ILM strategy.