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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Unified Storage Market Comparison: Costs, Complexity, and Block-based Capabilities by IBM

April 30, 2012 - (Free Research)
This white paper details a combination of hands-on evaluation specifically on block-based storage features of two complete unified storage systems, reviewing relevant published documents on storage TCO. Find out which storage system delivers compelling cost savings through highly efficient management capabilities. 
(WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
(WHITE PAPER) READ ABSTRACT |

Business Analytics Buying Criteria: The Three Maxims by IBM

August 2012 - (Free Research)
When evaluating business analytics systems, IT leaders must consider the performance and scalability requirements of the underlying infrastructure. This paper examines the types of business analytics software available, highlights the analytical workload demands, and buying criteria to consider for various types of business analytics software. 
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Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata

April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment. 
(CASE STUDY) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

About T-Mobile USA by Jive Software

June 2013 - (Free Research)
Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time. 
(CASE STUDY) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd

December 2012 - (Free Research)
The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience. 
(WHITE PAPER) READ ABSTRACT |

The importance of service: Are your customers satisfied? by IBM

November 2013 - (Free Research)
This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Engineer 3.5 by McLaren Software

McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related content; including drawings, correspondence, procedures and specifications... 
(SOFTWARE PRODUCT)

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.

January 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
(WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global

October 2011 - (Free Research)
To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. 
(WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division

April 2011 - (Free Research)
This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more. 
(VIDEO) READ ABSTRACT |

Reducing call volumes by helping customers self-serve by Jive Software

June 2013 - (Free Research)
In this brief case study, discover how Citrix integrated a software toolkit within their existing content systems that dramatically improved their customer self-service offerings. Customers can now easily search online for answers and interactions with peers and service reps in the same community space. 
(CASE STUDY) READ ABSTRACT |

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by GoToAssist

June 2009 - (Free Research)
Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels by Verint Systems

November 2011 - (Free Research)
The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes. 
(WHITE PAPER) READ ABSTRACT |

Liebert GXT2 6 by Liebert Corporation

February 2008 - (Free Research)
Liebert GXT2 6 & 10 kVA UPS systems provide true on-line protection in the smallest cabinets in their capacity range. 
(PRODUCT OVERVIEW) READ ABSTRACT |

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation

November 2008 - (Free Research)
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. 
(WHITE PAPER) READ ABSTRACT |

How to Address Your Top Tech Problems by AT&T Corp

August 2010 - (Free Research)
For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues. 
(WHITE PAPER)

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