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Featured Sponsors
Using Social Media to Win Over Customers by SearchCRM
March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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How to satisfy your document management needs by Adobe Systems, Inc.
October 26, 2012 - (Free Research)
Financial companies handle highly sensitive documents that require various signatures and approvals -- but many struggle to strike a balance between quality service that meets customer expectations and ensuring documents remain secure and compliant. Read on to learn about an electronic signature tool that can alleviate this challenge.
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SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc.
August 2009 - (Free Research)
SOX, GLBA and HIPAA share a common regulatory compliance thread - the need to use automation to ensure continuous compliance with required IT controls. View this webcast for an overview of each regulation. Also, gain an understanding of the capabilities an organization must have in place to address these requirements.
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Audit Tracking & SOX Compliance by RevSoft
September 2008 - (Free Research)
Read this whitepaper to learn how using Audit Tracking will give you greater SOX compliance. Rev Scheduler has built in audit facility and which allows for greater SOX compliance as all job definitions are audited and tracked.
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Case Study: Compliant and In Control: Sysmex America Tackles J-SOX with Security Weaver by Security Weaver
November 2010 - (Free Research)
In January 2008 Sysmex America deployed SAP for financial processes. While SAP access lets employees streamline workflow, it also created a potential SOD problem. Learn how Security Weaver has allowed better control of user access to its financial system, clearer role definitions, and a clear, accurate data trail suitable for any possible audit.
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PODCAST: SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc.
August 2009 - (Free Research)
What do SOX, GLBA, and HIPPA all have in common? These important regulations all require technical safeguards to protect or guarantee the veracity of critical information. In this Q&A podcast, gain an understanding of the above regulations and discover what capabilities and organization must have in place to address the requirements.
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Case Study: Fortune 100 Insurance Company and Security Weaver by Security Weaver
November 2010 - (Free Research)
For the VP of Financial Systems for a Fortune 100 Insurance Company, the decision to implement an SAP compliance and reporting solution was initiated as a result of SOX. Now that the Security Weaver solution has been in place for about two years, the VP is convinced that the decision to go with this solution was the best choice for his company.
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SenSage Event Data Warehouse by Sensage, Inc.
July 1967 - (Free Research)
This document explains how SenSage advantage meets key compliance requirements in PCI, HIPAA, SOX, NISPOM, FISMA, DCID and more.
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Secure File Transfer Solution Saves Bank Time and Money by Linoma Software
March 2010 - (Free Research)
Integra Bank needed to secure systems with role-based data access. They accomplished this with GoAnywhere Director from Linoma Software. Additionally they were able to automate and secure file transfers, consolidate processing applications and provide SOX and other compliance audit reports. Read this white paper to learn more.
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Revamping and optimizing your SAP GRC strategy by Security Weaver
November 2010 - (Free Research)
GRC is by now a well-known concept but processes for keeping track of it are still in the nascent stages at some companies, with many companies still using Excel or SharePoint for reporting purposes. Get advice on how to get started with GRC software within the SAP landscape, and how to use the software to achieve a successful compliance strategy.
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E-Guide: Information Security Essential Guide to Compliance by Information Security Magazine
July 2010 - (Free Research)
Compliance with government regulations and industry standards shapes the formation of most information security programs. There’s no way around it; your organization must comply. This essential guide will help you sort out and prioritize your compliance responsibilities.
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Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata
April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment.
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5 Ways to Optimize Your Workforce by Aspect
December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.
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Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division
April 2011 - (Free Research)
This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
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Niksun NetDetectorLIVE Data Sheet by NIKSUN
NetDetectorLive is a content and compliance monitoring appliance enabling companies to monitor content flowing in and out of their corporate networks.
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Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc.
January 2011 - (Free Research)
A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.
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How to Get the Cisco Tech Support You Need, Online by Cisco Systems, Inc.
January 2011 - (Free Research)
IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more.
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